Practice Manager

Health Buddides AU; City of Melbourne; On-site; AUD 38,000 - 56,000; Part time

Benefits offered by this job

Flexible part-time hours

Close-knit multidisciplinary team

Meaningful community impact

Opportunity to shape clinic operations

Job summary

Health Buddies AU is seeking an experienced Practice Manager to lead day-to-day operations of a private mental health and integrative health clinic. You will support clinicians, manage billing, and ensure compliant, welcoming patient experiences.

This part-time role offers flexible hours, collaboration with a multidisciplinary team, and opportunities to improve clinic processes and patient care in a growing practice.

Qualifications

• Experience as a Practice Manager or senior admin in a medical/Allied health setting.
• Sound knowledge of Medicare and MBS billing; mental health/psychiatry familiarity is a plus.
• Proficiency with practice management software and office systems.

Responsibilities

• Oversee day-to-day operations of the practice and day program.
• Lead, roster, and support administrative and reception staff.
• Manage billing and invoicing across Medicare, DVA, private health, and self-funded patients, including MBS item accuracy.
• Coordinate patient intake, appointments, and the referral pathway.
• Maintain compliance with accreditation, health department requirements, and internal policies.
• Support HR onboarding, documentation, and staff wellbeing.
• Liaise with practitioners, external providers, and the practice accountant.
• Oversee facilities, supplies, and clinic environment.

Skills

Practice management

Medicare/MBS billing

Staff leadership

Organisational skills

Confidentiality

Independent work

Tools

Practice management software

Billing software

Job description

Location: 578 Springvale Road, Springvale South VIC 3172 Employment type: Part-time, Weekdays only

About us

Health Buddies AU is a new private speciality practice offering specialised treatment across mental health, women's health, and integrative health in a warm, neuro-affirming, and strengths-based environment. Our services span psychiatric assessment and treatment, evidence-based psychotherapy, TMS, and novel treatments, delivered by a collaborative team of specialists, psychologists, and support staff.

As we grow, we are looking for an experienced Practice Manager to keep our clinic running smoothly and to help us deliver an exceptional experience for our patients and clinicians alike.

The opportunity

This is a hands-on leadership role at the heart of our practice. You will oversee day-to-day operations, support our clinical team, and ensure our systems, staff, and compliance run seamlessly. It's a genuinely varied role that suits someone organised, personable, and comfortable balancing the administrative, financial, and people sides of a busy mental health practice.

The part-time structure offers flexibility, making it well suited to an experienced practice manager seeking balance or looking to bring their expertise to a purpose-led setting.

Key responsibilities

Oversee the day-to-day operations of the practice and day program

Lead, roster, and support administrative and reception staff

Manage billing and invoicing across Medicare, DVA, private health, and self-funded patients, including MBS item accuracy

Coordinate patient intake, appointments, and the referral pathway (including GP and HealthLink referrals)

Maintain compliance with mental health day hospital accreditation, Department of Health requirements, and internal policies and procedures

Support HR functions, including onboarding, employment documentation, and staff wellbeing

Liaise with practitioners, external providers, and the practice accountant

Oversee facilities, supplies, and the smooth running of the clinic environment

Uphold patient confidentiality and a safe, welcoming atmosphere at all times

About you

Demonstrated experience as a Practice Manager or in a senior administrative role within a medical or allied health setting

Sound knowledge of Medicare and MBS billing; familiarity with mental health or psychiatry settings highly regarded

Confident with practice management software and general clinical/office systems

Strong organisational, problem-solving, and interpersonal skills

A calm, discreet, and compassionate approach, with genuine care for the people we support

Ability to work independently and prioritise across competing demands

What we offer

• A supportive, close-knit, and multidisciplinary team
• Flexible part-time hours that fit around your life
• The chance to shape and improve how a growing practice operates
• Meaningful work contributing to better mental health outcomes in the community