Assistant Manager

Yarraville Footscray Bowling Club; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career development opportunities

Autonomy to implement ideas

Attractive salary package

Staff benefits and club privileges

Job summary

The Yarraville-Footscray Bowling Club in Melbourne is seeking an experienced Assistant Manager to lead daily operations across hospitality, gaming and functions. Reporting to the General Manager, you will drive service standards, staff performance and regulatory compliance while delivering exceptional guest experiences.

This hands-on role requires strong leadership, rosters management, problem solving and a proactive approach to business improvements.

Qualifications

• Experience in hospitality, club, pub or venue management.
• Strong leadership and people management skills.
• Excellent customer service and communication abilities.
• Sound understanding of food and beverage operations.
• Ability to lead from the front in a hands-on environment.
• Strong organisational and problem-solving skills.
• Availability to work a rotating roster including nights, weekends and public holidays.

Responsibilities

• Leading and supervising venue operations across hospitality, gaming and functions
• Managing and developing staff to deliver exceptional service standards
• Coordinating staff rosters, labour costs and shift management
• Handling customer enquiries, complaints and member engagement
• Supporting event and function delivery
• Assisting with stock control, ordering and supplier management
• Maintaining compliance with liquor, gaming, food safety and workplace regulations
• Monitoring venue presentation, cleanliness and operational standards
• Assisting with business improvement initiatives and revenue growth strategies
• Acting as Duty Manager and taking responsibility for venue operations in the absence of the General Manager

Skills

Leadership

Staff management

Customer service

Communication

Problem solving

Tools

Hospitality POS

Venue management systems

Job description

Location: Yarraville, Melbourne VIC
Position: Full Time
Salary: Competitive salary package based on experience

Join One of Melbourne's Most Progressive Community Clubs

The Yarraville-Footscray Bowling Club is a thriving community venue offering hospitality, gaming, functions, bowls, entertainment and member services. We are seeking an experienced and motivated Assistant Manager to play a key leadership role in our growing operation.

Reporting directly to the General Manager, this hands-on position will assist in leading daily operations while ensuring exceptional customer experiences, strong team performance and compliance across all areas of the club.

If you are an energetic hospitality professional looking to take the next step in your management career, we would love to hear from you.

About the Role

• Leading and supervising venue operations across hospitality, gaming and functions
• Managing and developing staff to deliver exceptional service standards
• Coordinating staff rosters, labour costs and shift management
• Handling customer enquiries, complaints and member engagement
• Supporting event and function delivery
• Assisting with stock control, ordering and supplier management
• Maintaining compliance with liquor, gaming, food safety and workplace regulations
• Monitoring venue presentation, cleanliness and operational standards
• Assisting with business improvement initiatives and revenue growth strategies
• Acting as Duty Manager and taking responsibility for venue operations in the absence of the General Manager

To be successful in this role, you will possess:

• Previous hospitality, club, pub or venue management experience
• Strong leadership and people management skills
• Excellent customer service and communication abilities
• Sound understanding of food and beverage operations
• Ability to lead from the front in a hands-on environment
• Strong organisational and problem-solving skills
• Availability to work a rotating roster including nights, weekends and public holidays

Required Certifications

• Victorian Responsible Service of Alcohol (RSA)
• Victorian Responsible Conduct of Gambling (RCG)
• Current First Aid Certificate (or willingness to obtain)
• Current TAB or TAB Advanced Operators Certificate

Highly Desirable

• Experience in club or gaming venue operations
• Function and event management experience
• Knowledge of roster management and labour cost control
• Experience using hospitality POS and venue management systems

What We Offer

• Opportunity to join a successful and growing community club
• Supportive leadership team and positive workplace culture
• Career development and progression opportunities
• Autonomy to contribute ideas and improve operations
• Attractive salary package for the right candidate
• Staff benefits and club privileges