Hospitality Operations Lead - Club & Functions

Yarraville Footscray Bowling Club; Melbourne; Vor Ort; AUD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Career development opportunities

Autonomy to implement ideas

Attractive salary package

Staff benefits and club privileges

Zusammenfassung

The Yarraville-Footscray Bowling Club in Melbourne is seeking an experienced Assistant Manager to lead daily operations across hospitality, gaming and functions. Reporting to the General Manager, you will drive service standards, staff performance and regulatory compliance while delivering exceptional guest experiences.

This hands-on role requires strong leadership, rosters management, problem solving and a proactive approach to business improvements.

Qualifikationen

• Experience in hospitality, club, pub or venue management.
• Strong leadership and people management skills.
• Excellent customer service and communication abilities.
• Sound understanding of food and beverage operations.
• Ability to lead from the front in a hands-on environment.
• Strong organisational and problem-solving skills.
• Availability to work a rotating roster including nights, weekends and public holidays.

Aufgaben

• Leading and supervising venue operations across hospitality, gaming and functions
• Managing and developing staff to deliver exceptional service standards
• Coordinating staff rosters, labour costs and shift management
• Handling customer enquiries, complaints and member engagement
• Supporting event and function delivery
• Assisting with stock control, ordering and supplier management
• Maintaining compliance with liquor, gaming, food safety and workplace regulations
• Monitoring venue presentation, cleanliness and operational standards
• Assisting with business improvement initiatives and revenue growth strategies
• Acting as Duty Manager and taking responsibility for venue operations in the absence of the General Manager

Kenntnisse

Leadership

Staff management

Customer service

Communication

Problem solving

Tools

Hospitality POS

Venue management systems

Jobbeschreibung

The Yarraville-Footscray Bowling Club in Melbourne is seeking an experienced Assistant Manager to lead daily operations across hospitality, gaming and functions. Reporting to the General Manager, you will drive service standards, staff performance and regulatory compliance while delivering exceptional guest experiences.

This hands-on role requires strong leadership, rosters management, problem solving and a proactive approach to business improvements.