Venue Manager

Ms Collins; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Staff perks

Career development

Job summary

Ms Collins in Melbourne seeks an experienced Venue Manager to oversee daily operations, lead the team, ensure liquor license compliance, and deliver outstanding guest experiences. The role requires strong leadership, budgeting, and a passion for hospitality while aligning with the venue’s standards.

The candidate will manage events and VIP nights, supervise staff training, and maintain high service levels across all shifts, including weekends and holidays.

Qualifications

• Minimum 2+ years in hospitality leadership.
• Proven ability to manage budgets and profitability.
• Excellent communication and guest service focus.
• Knowledge of liquor licensing requirements.
• RSA and related certifications are current.

Responsibilities

• Oversee day-to-day venue operations and lead the team.
• Protect the liquor license and ensure compliance with regulations.
• Deliver exceptional guest experiences and drive profitability.
• Manage VIP department and events on busy nights.
• Conduct staff training and ensure RSA compliance.

Skills

Leadership

Team management

Communication

Budget management

Customer service

Staff training

Nights/weekends

Education

Victorian RSA Certificate

First Aid Certification

Food Safety Certification

Tools

POS system

Booking systems

Inventory management

Job description

The recently refurbished Ms Collins has elevated the Melbourne night scene to new heights.

The venue fuses beverage and music, bringing an international quality to Melbourne’s nightclub scene.

Ms Collins was brought to life by passionate hospitality professionals who have a vision to create unique hospitality offerings that push the boundaries beyond local expectations. Now we’re looking for our next team member to join the fun dynamic environment.

BE PART OF SOMETHING EXCEPTIONAL

The recently refurbished Ms Collins has elevated the Melbourne night scene to new heights.

The venue fuses beverage and music, bringing an international quality to Melbourne’s nightclub scene.

Ms Collins was brought to life by passionate hospitality professionals who have a vision to create unique hospitality offerings that push the boundaries beyond local expectations. Now we’re looking for our next team member to join the fun dynamic environment.

About the Role:

We are seeking an experienced and highly organised hospitality professional as a Venue Manager to oversee the day-to-day operations of our venue. This role requires a strong leader with a passion for hospitality, events, and customer service.

The ideal candidate will ensure the seamless running of the venue, protect the liquor license, lead a dynamic team, and deliver exceptional guest experiences while meeting financial and operational goals while following the company ethos.

Key Responsibilities:

• Well dressed and presented at all times
• Ensure directors KPI’s are met
• Ensure all service standards are of high level and uniformed by all staff
• Deep understand of all Liquor License regulations
• Attend regular licensing meetings
• Dealing with Licensing authorities as required
• Active knowledge of compliance to established personnel, award and termination guidelines and regulations
• Ensure that the venue compliance folder and anything associated with the venue is compliant and up to date
• Ensure you have extensive knowledge of the current CCTV system
• Have extensive knowledge of venues powers and mechanical services
• Understanding of H + L reporting
• Responsible for the opening and closing of venues on a day to day basis
• Ensure all staff are well mannered and well presented
• Be able to oversee, run and manage the Vip Department on a nightly basis
• Brief staff before and after shift inclusive of upcoming events and drink promotions
• Conduct on-going and regular training for all Staff
• Ensure all staff are RSA certified
• Ensuring that all promoter needs are met and specifics are followed in accordance to certain nights
• Ensure all staff conduct themselves within the standards and procedures outlined in the Standard operating Procedures within all venues
• Develop strategies for improving staff standards and procedures
• Support management of roster and staff availabilities in accordance
• Responsible for the workforce management system
• Hold a Victorian RSA Certificate
• Work in conjunction with all other staff and promoters to create a positive working environment
• Maintain staff training procedures across all venues and manuals for staff
• Make sure venue looks immaculate at all times
• Ensure all venue log books are up to date
• Attend weekly department meetings as required
• Ensure Venue Compliance folder is accurately maintained and essential services are adhered to
• Log all maintenance issues and ensure timely repairs
• Obtain a thorough understanding of existing beverage relationships and contractual obligations

Key Skills & Experience:

• Previous experience (2+ years preferred) in hospitality
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proven ability to manage budgets and drive profitability
• Experience using POS, booking, and inventory management systems
• Exceptional customer service skills and a passion for hospitality
• Flexible availability including nights, weekends, and public holidays
• RSA and any other relevant certifications (e.g. First Aid, Food Safety)

What We Offer:

• A supportive leadership team with guidance and a collaborative work environment.
• Consecutive days off to assist for work life balance.
• Opportunities for career development and growth.
• A fantastic salary and performance incentives.
• Staff perks, team culture and a workplace where your opinion matters.
• A dynamic and exciting venue with a strong brand and loyal clientele.