Gaming Supervisor / Duty Manager

Ferntree Gully Bowling Club Inc; Melbourne; On-site; AUD 34,000 - 52,000; Part time

Job summary

Ferntree Gully Bowling Club Inc is seeking a gaming and hospitality operations leader to oversee the club's gaming and F&B functions. The role requires ensuring regulatory compliance, maintaining safe member and guest experiences, and delivering high service standards.

You will lead and develop the team, manage complex rosters, and ensure accurate cash handling and reporting in line with Victorian regulations. RSA, RSG, and a Victorian gaming licence are essential.

Qualifications

• Experience in gaming/hospitality management at clubs, pubs or licensed venues.
• Flexibility to work day, night, weekends and public holidays on rotating rosters.
• Knowledge of gaming regulations and responsible gambling in Victoria.
• Understanding of club compliance including gaming machine systems and financial procedures.
• Strong leadership and people management skills.
• Ability to stay calm under pressure while maintaining professional standards.
• Excellent written and verbal communication skills.
• Current RSA (Responsible Service of Alcohol)
• Current RSG (Responsible Service of Gaming)
• Valid Victorian Gaming Licence.
• Experience with Ebet/System One is preferable but training will be provided.

Responsibilities

• Oversee gaming and food and beverage operations.
• Ensure compliance with all regulations.
• Maintain cash room accounting/recording procedures and compliance standards.
• Maintain a safe and welcoming environment for members and guests.
• Deliver exceptional service standards.
• Coach, mentor and develop team members through ongoing guidance, training and support.

Skills

Leadership

People management

Regulatory compliance

Communication

Problem solving

Attention to detail

Tools

Ebet/System One

Job description

Ferntree Gully Bowling Club Inc – Ferntree Gully VIC

Responsible for overseeing gaming and food and beverage operations ensuring compliance with all regulations, maintaining a safe and welcoming environment for members and guests, and delivering exceptional service standards. Casual or Part time role will be negotiable with the successful candidate.

Key responsibilities

• Oversee gaming and food and beverage operations
• Ensure compliance with all regulations
• Ensure all cash room accounting/recording procedures are adhered to at all times, as well as all compliance standards
• Maintain a safe and welcoming environment for members and guests
• Deliver exceptional service standards
• Coach, mentor, and develop team members through ongoing guidance, training, and support

About you

• Proven experience working in a gaming or hospitality management role within a club, pub or licensed club environment
• Mustbe flexible and available to work a day, night, weekend and public holiday shifts as required, on a rotating roster
• Comprehensive knowledge of gaming machine operations, gaming regulations and responsible gambling legislation applicable in Victoria
• Strong understanding of club compliance requirements, including gaming machine systems and financial procedures
• Excellent leadership and people management skills with the ability to motivate and support a team
• Proven ability to remain calm and composed in high-pressure situations whilst maintaining professional standard
• Strong attention to detail and excellent organisational skills with the ability to manage multiple priorities
• Excellent communication skills, both written and verbal, with the ability to liaise effectively with staff, members and external stakeholders
• Current RSA (Responsible Service of Alcohol)
• Current RSG (Responsible Service of Gaming)
• Valid Victorian Gaming Licence
• Experience in Ebet/System One preferable but not essential as training will be provided