Duty Manager / Supervisor Full Time

Altona Sports Club; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

Altona Sports Club is seeking an experienced and motivated Full-Time Duty Manager / Supervisor to join our friendly team in Melbourne. You will oversee the bar, gaming and function areas, supervise staff, and take responsibility for venue operations when the Assistant Manager is absent.

The role is approximately 40 hours per week with day, evening and weekend shifts, and no graveyard shifts required. Victorian licensing and gaming knowledge are essential, as is a current RSA certificate or

Qualifications

• Experience supervising bar, gaming or hospitality teams.
• 6–12 months of relevant bar or gaming experience.
• Strong leadership, service and communication skills.
• Cash handling and reconciliation experience.
• Knowledge of Victorian liquor licensing and gaming requirements.
• Willingness to work nights, weekends and public holidays.
• Current Victorian Responsible Service of Alcohol certificate or ability to obtain.
• Current Victorian gaming industry employee licence.
• Full Australian working rights.
• Experience with System One is advantageous.

Responsibilities

• Supervise bar, gaming and function staff and coordinate operations.
• Lead the team to deliver friendly and professional service.
• Oversee venue operations in the absence of the Assistant Manager.
• Monitor gaming activities and ensure regulatory compliance.
• Handle cash, reconcile and process financial transactions.
• Address operational or customer service issues calmly.
• Maintain presentation, cleanliness and organisation throughout the venue.
• Train and support staff development.
• Assist with gaming machine procedures.
• Contribute to the Club's ongoing success.

Skills

Leadership

Customer service

Cash handling

Attention to detail

Problem solving

Team motivation

System One

Tools

System One

Job description

Altona Sports Club is seeking an experienced and motivated Full-Time Duty Manager / Supervisor to join our friendly and professional team.

In this hands‑on leadership role, you will help oversee the smooth operation of our bar, gaming and function areas. You will supervise staff, provide excellent service to members and guests, and take responsibility for venue operations when the Assistant Manager is not on duty.

The position is approximately 40 hours per week and includes a combination of day, evening and weekend shifts. No graveyard shifts are required.

Key Responsibilities

• Supervise and coordinate bar, gaming and function staff.
• Lead the team in delivering friendly and professional customer service.
• Manage venue operations in the absence of the Assistant Manager.
• Monitor gaming activities and support compliance with relevant legislation and club procedures.
• Complete cash handling, reconciliation and financial transactions accurately and securely.
• Respond to operational or customer service issues calmly and effectively.
• Maintain high standards of presentation, cleanliness and organisation throughout the venue.
• Assist with the training, development and ongoing support of staff.
• Support gaming operations and provide assistance with gaming machine procedures.
• Contribute positively to the continued success and growth of the Club.

About You

Previous experience in a bar, gaming or hospitality supervisory role.

• At least 6 to 12 months of relevant bar or gaming experience.
• Strong leadership skills and the ability to motivate and support a team.
• Excellent customer service and communication skills.
• Sound cash-handling and reconciliation experience.
• Good knowledge of Victorian liquor licensing and gaming requirements.
• Strong attention to detail and the ability to manage competing priorities.
• A practical and confident approach to problem‑solving.
• A positive, reliable and adaptable attitude.
• Availability to work nights, weekends and public holidays as required.

A current Victorian Responsible Service of Alcohol certificate, or the ability to obtain one before commencing.

• A current Victorian gaming industry employee licence.
• Gaming machine training relevant to the operation of the Club’s gaming facilities.
• Full Australian working rights.

Experience using System One would be advantageous but is not essential.

What we offer

A secure, full‑time position with approximately 40 hours per week.

• Competitive remuneration based on experience and applicable award requirements.
• A supportive and welcoming team environment.
• Training and professional development opportunities.
• Opportunities to grow your hospitality and venue‑management career.
• Staff discounts on food and beverages.
• The opportunity to work with a well‑established community club.

About Altona Sports Club

Altona Sports Club has proudly served the Altona community for more than 60 years. We are a vibrant community venue committed to providing an enjoyable experience for our members and guests through excellent service, quality facilities and strong community involvement.