Assistant Front Office Manager - Maternity Leave Cover

OVOLO HOTELS; Canberra; On-site; AUD 70,000 - 90,000; Full time

Job summary

Ovolo Canberra (Nishi) is seeking an enthusiastic Assistant Front Office Manager to lead the Front Office team during a fixed-term maternity leave from 17 September 2026 to 17 January 2027. Reporting to the Front Office Manager, this leadership role blends guest service excellence with strong people management and project execution.

You will supervise operations, manage rosters and stock, coach staff, and drive guest satisfaction while upholding Ovolo standards.

Qualifications

• 2–3 years in Front Office/Assistant Manager role in a hotel.
• Proven ability to drive customer service programs and deliver results.
• Inspirational, people-focused leadership with a collaborative style.
• Strong PMS and rostering skills; meticulous attention to detail.

Responsibilities

• Energize, motivate, train, develop, and lead the Front Office team.
• Supervise operations and ensure smooth Front Office functioning per Ovolo standards.
• Conduct show rounds for guests and enquiries.
• Manage guest requests including airline bookings, transport, accommodation, and dining.

Skills

Customer service leadership

People management

Attention to detail

Guest engagement

Tools

Opera PMS

Job description

Ovolo Canberra (Nishi) is seeking an enthusiastic Assistant Front Office Manager to lead the Front Office team during a fixed-term maternity leave from 17 September 2026 to 17 January 2027. Reporting to the Front Office Manager, this leadership role blends guest service excellence with strong people management and project execution.

You will supervise operations, manage rosters and stock, coach staff, and drive guest satisfaction while upholding Ovolo standards.