Front Office Supervisor: Lead Guest Experience & Night Ops

Ovolo Hotels; Canberra; Vor Ort; AUD 60.000 - 76.000; Vollzeit

Benefits dieser Stelle

Hotel benefits

F&B outlets access

Wellbeing programme

Community programme

Creative license

Zusammenfassung

Ovolo Canberra is seeking a Front Office Supervisor to lead the Front Office team, ensuring exceptional guest experiences and smooth daily operations. You will be rostered for Night Audit shifts when needed and play a key role in team development and guest satisfaction.

Reporting to the Front Office Manager, the role requires flexibility across AM/PM shifts, weekends and public holidays, with a focus on leadership, service standards and operational excellence in a boutique hotel environment.

Qualifikationen

• Previous Front Office experience within a hotel environment, ideally with supervisory or leadership experience.
• Strong guest service, communication and problem-solving skills with the ability to confidently lead a shift.
• Previous Night Audit experience is highly regarded.
• Experience with Opera Cloud is preferred, with knowledge of Infrasys and STR advantageous but not essential.
• Flexibility to work a rotating roster including AM, PM, weekend, public holiday and Night Audit shifts when required.

Aufgaben

• Energize, motivate, train, develop, and lead your Team in all things Front Office.
• Supervise operations and assist with duties as required, ensuring the smooth running of Front Office according to Ovolo standards and procedures.
• Conduct show rounds around the hotel for hotel guests, clients, and anyone who is making enquiries.
• Oversee all requests from guests, including airline reservations, ground transportation, hotel accommodation, restaurant bookings, and entertainment plans.
• Manage the Rostering of the Front Office department to ensure it meets business demand when required.
• The role will also be required to complete Night Audit shifts and associated overnight duties when operationally necessary, including end-of-day procedures, reporting, account checks, hotel security and overnight guest support.

Kenntnisse

Guest service

Communication

Problem solving

Team leadership

Night Audit

Tools

Opera Cloud

Infrasys

STR

Jobbeschreibung

Ovolo Canberra is seeking a Front Office Supervisor to lead the Front Office team, ensuring exceptional guest experiences and smooth daily operations. You will be rostered for Night Audit shifts when needed and play a key role in team development and guest satisfaction.

Reporting to the Front Office Manager, the role requires flexibility across AM/PM shifts, weekends and public holidays, with a focus on leadership, service standards and operational excellence in a boutique hotel environment.