Front Office Lead for Guest Experience (12-Month)

Minor Hotels Australasia; Brisbane; Presencial; AUD 75.000 - 105.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career Growth

Exclusive Hotel Deals

Global Perks

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Descripción de la vacante

Minor Hotels Australasia's Oaks Brisbane on Felix Suites is seeking an experienced Front Office Manager to lead the front office team on a fixed term maternity leave contract in Brisbane. You will ensure a welcoming guest experience and oversee day-to-day front desk operations with a focus on service excellence.

You will manage rosters, support recruitment, and drive accurate guest bookings, accounts and reporting while maintaining high team engagement and professional standards throughout the

Formación

• Minimum 2+ years' experience at a supervisor level within a hotel or resort environment.
• Exceptional people management skills, with the ability to lead and motivate a diverse team
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.
• Understanding of Trust accounting
• Availability to work a variety of shifts, including weekends and public holidays if required.

Responsabilidades

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms
• Maintaining professional, open and honest communication to assist guests and make accurate bookings
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner
• Resolve & respond to guest complaints in a timely and professional manner.
• Maintain accurate guest accounts and assist with daily reporting
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment

Conocimientos

People management

Communication skills

Customer service

Trust accounting knowledge

Descripción del empleo

Minor Hotels Australasia's Oaks Brisbane on Felix Suites is seeking an experienced Front Office Manager to lead the front office team on a fixed term maternity leave contract in Brisbane. You will ensure a welcoming guest experience and oversee day-to-day front desk operations with a focus on service excellence.

You will manage rosters, support recruitment, and drive accurate guest bookings, accounts and reporting while maintaining high team engagement and professional standards throughout the