Assistant Front Office Manager - Fixed Term

Ovolo Hotels Group; Canberra; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hotel benefits

Wellbeing programmes

Career opportunities

Job summary

Ovolo Nishi in Canberra is seeking an Assistant Front Office Manager for a fixed-term maternity leave cover, reporting to the Front Office Manager. This leadership role requires strong people management and a hands-on approach to guest service and project execution.

The successful candidate will energize the team, supervise operations, manage guest requests, coordinate rostering and stock, and drive service excellence with a proactive mindset.

Qualifications

• 2-3 years of experience at Front Office Manager level or equivalent in a hotel environment.
• Demonstrate ability to drive Customer Service Programs and achieve results.
• An inspirational and people person who can lead, support and develop a team.
• Strong attention to detail and service standards are essential.
• Comfortable managing P&L, rostering and PMS systems.

Responsibilities

• Energize, motivate, train, develop, and lead the Front Office team.
• Supervise operations and assist with duties to ensure smooth Front Office operations.
• Conduct show rounds of the hotel for guests and enquiries.
• Oversee guest requests including reservations, transport, accommodations, and restaurant bookings.
• Manage rostering to meet business demand; control Front Office stock.
• Lead from the front and deliver guest-facing service.
• Coach and empower teams to perform at high levels.
• Maintain a proactive, hands-on approach and drive excellence.

Skills

Customer service

Leadership

Team development

Attention to detail

P&L management

Rostering

Tools

Opera PMS

Job description

Founded in 2010, we’re an independently owned and operated lifestyle brand across Hong Kong, Australia, and Indonesia. Over the years, we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies and beyond. It’s everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

Inspired Architecture. Sustainable Design. Artistic Modern Luxury

Ovolo Nishi sits in the middle of the New Acton arts and cultural district - an innovative precinct that has made Canberra famous for design and originality. Celebrating art in all its forms, Ovolo Nishi serves as both a hotel and gallery, where art, texture, and natural materials form a stylishly cool, sustainability award-winning space overlooking Lake Burley Griffin. Designed for effortless living, Ovolo Nishi features 85 guest rooms, Eco-Living by Ovolo Apartments, a library, restaurant, and bar, a state-of-the-art gym, gallery, meeting rooms, and event spaces.

The Gig

Reporting to the Front Office Manager, the Assistant Front Office Manager plays a key role in maximising guest satisfaction and supporting the strategic development of the hotel. This is a leadership role that requires strong people management skills, excellent attention to detail, and the ability to execute and follow through on projects.

This Full-time Maternity Leave Cover role is offered on a fixed-term contract commencing 17 September 2026, with the contract ending 17 January 2027, with the potential for extension for the right candidate.

This role requires flexibility in availability, including the ability to work across varying shifts as required to support the Front Office operation.

Your responsibilities will include, but are not limited to:

• Energize, motivate, train, develop, and lead your Team in all things Front Office
• Supervise operations and assist with duties as required, ensuring the smooth running of Front Office according to Ovolo standards and procedures.
• Conduct show rounds around the hotel for hotel guests, clients, and anyone who is making enquiries
• Oversee all requests from guests, including airline reservations, ground transportation, hotel accommodation, restaurant bookings, and entertainment plans
• Manage the Rostering of the Front Office department to ensure it meets business demand
• Managing and ordering of all Front Office stock
• You love leading from the front & being guest-facing
• Coach, develop, and empower teams
• Know how to make someone feel special? Deliver that service from the heart
• Happy to roll your sleeves up and get dirty? Do you do whatever it takes? That is the attitude we are calling for!
• Create, inspire, initiate. You have the freedom to do so.

About you

• A seasoned Duty Manager with solid 2-3 years at Front Assistant Office Manager level in a hotel environment
• Demonstrate ability to drive Customer Service Programs and achieve desired results
• An inspirational and people person- lead, support and develop your Team Members
• A stickler for attention to detail, the little things count!
• Comfortable running your P&L, rostering and all things PMS
• Excel at getting great feedback via online reviews and a whizz when it comes to all things social media
• Full of energy and enthusiasm, with a strong determination to succeed as a team
• Ambitious to progress within Front Office
• Prefer someone with previous Opera experience

What you'll get...

• Well, there's the chance to shine in a brilliant team environment in Hong Kong and now Indonesia - bring your personality and sense of fun to work, and the most amazing team to work with.
• Whether it's career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you
• Receive Hotel benefits in rooms and our fabulous F&B outlets
• Stay Fit and Fabulous; be involved in our Wellbeing Programmes
• Develop relationships and make a difference to other people’s lives through our Community Programme
• Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent.