Front Office Manager - Fixed Term Maternity Leave

Peabody Energy Corporation; Brisbane; Presencial; AUD 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hotel discounts

Global perks

Wellness program

Parental leave

Descripción de la vacante

Oaks Brisbane on Felix Suites, part of Minor Hotels, is seeking an experienced Front Office Manager to lead the Front Office team on a fixed‑term maternity leave contract. You will ensure a warm guest welcome, oversee reservations, and maintain service standards to deliver exceptional experiences.

The role requires 2+ years in a supervisory hotel setting, strong people leadership, and excellent communication.

Formación

• Minimum 2+ years in a supervisor role within a hotel or resort.
• Exceptional people management skills to lead a diverse team.
• Excellent spoken and written communication abilities.
• Outstanding customer service mindset and positive attitude.

Responsabilidades

• Provide an outstanding guest welcome and maintain front office standards.
• Meet guests on arrival and settle them into their rooms.
• Maintain professional communication to assist guests and make accurate bookings.
• Guide and support the team to deliver exceptional guest experiences.
• Ensure daily tasks are completed accurately and timely.
• Resolve guest complaints promptly and professionally.
• Maintain guest accounts and assist with daily reporting.
• Manage staff rosters to meet budgets.
• Support Hotel Manager with recruitment.

Conocimientos

People management

Communication skills

Customer service

Shift flexibility

Descripción del empleo

Oaks Brisbane on Felix Suites, part of Minor Hotels, is seeking an experienced Front Office Manager to lead the Front Office team on a fixed‑term maternity leave contract. You will ensure a warm guest welcome, oversee reservations, and maintain service standards to deliver exceptional experiences.

The role requires 2+ years in a supervisory hotel setting, strong people leadership, and excellent communication.