Front Office Leader - Night Audit & Guest Experience

Ovolo Hotels Group; Canberra; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hotel benefits

Wellbeing programmes

Community programme

Autonomous role with creative license

Job summary

Ovolo Canberra (Nishi) is seeking a Front Office Supervisor (Full Time) reporting to the Front Office Manager. This role is primarily a Front Office leadership position; however, the successful candidate must be flexible across the operation and will be rostered for Night Audit shifts when required to meet business and operational needs.

You will lead, develop and motivate the Front Office team, maintain high guest satisfaction, oversee rostering, guest requests and night operations, working

Qualifications

• Previous Front Office experience in a hotel, with supervisory or leadership exposure.
• Strong guest service, communication and problem-solving skills.
• Flexibility to work a rotating roster including AM/PM/Night Audit.
• Experience with Opera Cloud; knowledge of Infrasys/STR is a plus.

Responsibilities

• Energize, motivate, train and lead the Front Office team.
• Supervise operations and ensure smooth Front Office according to standards.
• Conduct show rounds for guests and inquiries.
• Oversee guest requests including transport, bookings and entertainment.

Skills

Front Office leadership

Guest service

Communication

Problem-solving

Night Audit experience

Flexibility

Attention to detail

Team development

Tools

Opera Cloud

Infrasys

STR

Job description

Ovolo Canberra (Nishi) is seeking a Front Office Supervisor (Full Time) reporting to the Front Office Manager. This role is primarily a Front Office leadership position; however, the successful candidate must be flexible across the operation and will be rostered for Night Audit shifts when required to meet business and operational needs.

You will lead, develop and motivate the Front Office team, maintain high guest satisfaction, oversee rostering, guest requests and night operations, working