Front Office Team Lead — Guest Experience & Operations

Ovolo Hotels Group; Canberra; Presencial; AUD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hotel benefits

Wellbeing programmes

Career opportunities

Descripción de la vacante

Ovolo Nishi in Canberra is seeking an Assistant Front Office Manager for a fixed-term maternity leave cover, reporting to the Front Office Manager. This leadership role requires strong people management and a hands-on approach to guest service and project execution.

The successful candidate will energize the team, supervise operations, manage guest requests, coordinate rostering and stock, and drive service excellence with a proactive mindset.

Formación

• 2-3 years of experience at Front Office Manager level or equivalent in a hotel environment.
• Demonstrate ability to drive Customer Service Programs and achieve results.
• An inspirational and people person who can lead, support and develop a team.
• Strong attention to detail and service standards are essential.
• Comfortable managing P&L, rostering and PMS systems.

Responsabilidades

• Energize, motivate, train, develop, and lead the Front Office team.
• Supervise operations and assist with duties to ensure smooth Front Office operations.
• Conduct show rounds of the hotel for guests and enquiries.
• Oversee guest requests including reservations, transport, accommodations, and restaurant bookings.
• Manage rostering to meet business demand; control Front Office stock.
• Lead from the front and deliver guest-facing service.
• Coach and empower teams to perform at high levels.
• Maintain a proactive, hands-on approach and drive excellence.

Conocimientos

Customer service

Leadership

Team development

Attention to detail

P&L management

Rostering

Herramientas

Opera PMS

Descripción del empleo

Ovolo Nishi in Canberra is seeking an Assistant Front Office Manager for a fixed-term maternity leave cover, reporting to the Front Office Manager. This leadership role requires strong people management and a hands-on approach to guest service and project execution.

The successful candidate will energize the team, supervise operations, manage guest requests, coordinate rostering and stock, and drive service excellence with a proactive mindset.