Front Office Manager - Maternity Leave Cover

Oaks Hotels, Resorts & Suites; Brisbane; Presencial; AUD 65.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Descripción de la vacante

Oaks Brisbane on Felix Suites is seeking an experienced Front Office Manager to lead the Front Office team on a fixed-term maternity leave contract in Brisbane. The role focuses on delivering exceptional guest experiences from the moment a guest arrives, guiding the team to maintain high service standards.

You will oversee daily operations, rosters, and guest accounts, while supporting recruitment and ensuring smooth front desk performance during the 12-month term.

Formación

• Minimum 2+ years’ experience at a supervisor level within a hotel or resort environment.
• Exceptional people management skills, with the ability to lead and motivate a diverse team.
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.
• Understanding of Trust accounting.
• A passion for delivering exceptional, pro-active customer service.
• Availability to work a variety of shifts, including weekends and public holidays if required.

Responsabilidades

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms.
• Maintaining professional, open and honest communication to assist guests and make accurate bookings.
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner.
• Resolve & respond to guest complaints in a timely and professional manner.
• Maintain accurate guest accounts and assist with daily reporting.
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment.

Conocimientos

People management

Customer service

Communication

Team leadership

Trust accounting

Shift flexibility

Availability for flexible shifts

Descripción del empleo

Oaks Brisbane on Felix Suites is seeking an experienced Front Office Manager to lead the Front Office team on a fixed-term maternity leave contract in Brisbane. The role focuses on delivering exceptional guest experiences from the moment a guest arrives, guiding the team to maintain high service standards.

You will oversee daily operations, rosters, and guest accounts, while supporting recruitment and ensuring smooth front desk performance during the 12-month term.