Front Office Manager - 12-Month Maternity Cover

MH Management (QLD) Pty Ltd; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Minor Hotels in Brisbane is seeking an experienced Front Office Manager to lead the Front Office team on a 12-month fixed-term maternity leave contract. You will oversee guest reception, bookings, and daily operations, ensuring service excellence and a warm, welcoming atmosphere.

In this role you will manage a diverse team, handle staff rostering, contribute to reporting, and support hotel leadership with recruitment and guest satisfaction initiatives.

Qualifications

• Minimum 2+ years’ experience at a supervisor level within a hotel or resort environment.
• Exceptional people management skills, with the ability to lead and motivate a diverse team
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.
• Understanding of Trust accounting
• A passion for delivering exceptional, pro-active customer service.
• Excellent written and verbal communication skills.

Responsibilities

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms; maintaining professional, open and honest communication to assist guests and make accurate bookings; guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner.
• Resolve & respond to guest complaints in a timely and professional manner.
• Maintain accurate guest accounts and assist with daily reporting.
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment.

Skills

People management

Communication skills

Customer service

Leadership

Job description

Minor Hotels in Brisbane is seeking an experienced Front Office Manager to lead the Front Office team on a 12-month fixed-term maternity leave contract. You will oversee guest reception, bookings, and daily operations, ensuring service excellence and a warm, welcoming atmosphere.

In this role you will manage a diverse team, handle staff rostering, contribute to reporting, and support hotel leadership with recruitment and guest satisfaction initiatives.