Assistant Front Office Manager - Luxury Hotel (Maternity)

The Star Grand; Sydney; On-site; AUD 95,000 - 125,000; Full time

Job summary

The Star Grand Sydney invites an experienced Assistant Front Office Manager to lead nightly operations with a team of hospitality professionals, delivering exceptional guest experiences in a luxury setting.

Reporting to the Front Office Manager, you will oversee guest service standards, recruitment, rostering, and staff development, with flexibility for evenings and weekends, and knowledge of Opera PMS is advantageous.

Qualifications

• Leadership experience in a luxury hospitality setting.
• Strong interpersonal and communication skills.
• Proven ability in problem-solving and decision-making.
• Keen attention to detail and commitment to service excellence.
• Experience with recruitment, rostering and staff development.

Responsibilities

• Ensure highest standards of guest service at check-in and during stay.
• Distribute and respond to guest comment cards across departments; drive service improvements.
• Lead people planning: recruitment, rostering, training and development of the team.

Skills

Leadership

Interpersonal skills

Problem-solving

Attention to detail

Customer service

Recruitment & rostering

Tools

Opera PMS

Job description

The Star Grand Sydney invites an experienced Assistant Front Office Manager to lead nightly operations with a team of hospitality professionals, delivering exceptional guest experiences in a luxury setting.

Reporting to the Front Office Manager, you will oversee guest service standards, recruitment, rostering, and staff development, with flexibility for evenings and weekends, and knowledge of Opera PMS is advantageous.