Lux Front Office Supervisor: Lead Guest Services

AccorHotel; Sydney; On-site; AUD 43,000 - 65,000; Full time

Benefits offered by this job

Career development

Growth across Accor global network

Job summary

Swissôtel Sydney is seeking a Front Office Supervisor to lead the Front Office team on site in Sydney. This full-time role collaborates with Guest Service All Rounders and Assistant Managers to ensure smooth daily operations and guest satisfaction.

The ideal candidate has 2+ years in front office, strong leadership, excellent English, and experience with OPERA PMS/OPERA Cloud. MS Word, Excel, and Outlook proficiency is required. This position offers competitive-hourly rates under HIGA Level 5.

Qualifications

• Minimum 2 years working in front office.
• Strong leadership qualities.
• Excellent verbal and written English communication skills.
• Confident in conflict resolution and complaints handling.
• Ability to focus on multiple tasks in a busy environment.
• High standard of personal presentation and professionalism.
• Proficient with Microsoft Word, Excel, Outlook and OPERA PMS or OPERA Cloud.
• Full work rights in Australia.

Responsibilities

• Oversee day to day operations of the Front Office Department.
• Onboard and train new Guest Services Agents and Swiss Service Agents.
• Lead the Front Office team and drive departmental KPIs.
• Provide guidance and leadership to all employees.
• Resolve guest complaints and maintain a 5-star service standard.

Tools

OPERA PMS

OPERA Cloud

MS Word

MS Excel

MS Outlook

Job description

Swissôtel Sydney is seeking a Front Office Supervisor to lead the Front Office team on site in Sydney. This full-time role collaborates with Guest Service All Rounders and Assistant Managers to ensure smooth daily operations and guest satisfaction.

The ideal candidate has 2+ years in front office, strong leadership, excellent English, and experience with OPERA PMS/OPERA Cloud. MS Word, Excel, and Outlook proficiency is required. This position offers competitive-hourly rates under HIGA Level 5.