Front Office Supervisor (Full Time)

AccorHotel; Sydney; On-site; AUD 43,000 - 65,000; Full time

Benefits offered by this job

Career development

Growth across Accor global network

Job summary

Swissôtel Sydney is seeking a Front Office Supervisor to lead the Front Office team on site in Sydney. This full-time role collaborates with Guest Service All Rounders and Assistant Managers to ensure smooth daily operations and guest satisfaction.

The ideal candidate has 2+ years in front office, strong leadership, excellent English, and experience with OPERA PMS/OPERA Cloud. MS Word, Excel, and Outlook proficiency is required. This position offers competitive-hourly rates under HIGA Level 5.

Qualifications

• Minimum 2 years working in front office.
• Strong leadership qualities.
• Excellent verbal and written English communication skills.
• Confident in conflict resolution and complaints handling.
• Ability to focus on multiple tasks in a busy environment.
• High standard of personal presentation and professionalism.
• Proficient with Microsoft Word, Excel, Outlook and OPERA PMS or OPERA Cloud.
• Full work rights in Australia.

Responsibilities

• Oversee day to day operations of the Front Office Department.
• Onboard and train new Guest Services Agents and Swiss Service Agents.
• Lead the Front Office team and drive departmental KPIs.
• Provide guidance and leadership to all employees.
• Resolve guest complaints and maintain a 5-star service standard.

Tools

OPERA PMS

OPERA Cloud

MS Word

MS Excel

MS Outlook

Job description

Swissôtel Sydney is a luxury five-star hotel located in the heart of Sydney’s business, retail and entertainment district.

The hotel boasts 369 beautifully appointed guest rooms and suites offering contemporary living for the modern business and leisure traveler. Our facilities include our Ten Stories Restaurant, Arches Bar on Market, Meeting Rooms and Conferencing spaces including a heritage-listed ballroom seating up to 400 people, fully equipped fitness centre, outdoor swimming pool and award-winning Spa Centre, Spa and Sport.

Job Description

We currently have an opportunity for Front Office Superstar to join our fun and highly performing Front Office team as Full-Time Front Office Supervisor. As a Front Office Supervisor, you will work closely with our Guest Service All Rounders and Assistant Managers in supervising the day to day operations of the Front Office team including but not limited to onboarding and training of new Guest Services Agents and Swiss Service Agents.

Reporting to the Front Office Manager, you will be the Hotel representative on shift and lead the day to day operations of the hotel across Front Office. Duties include but not limited to:

Assist the Front Office Management in overseeing the efficient running of the Front Office Department, including operations and employees.

Along with the FO leadership team, drive Front Office projects and departmental KPIs.

Lead by example in all areas.

Resolve complaints and challenges presented.

Provide guidance, support training and leadership to all employees.

Always remain professional in attitude, manner and presentation providing Guests with a 5 star Heart Felt Service.

This role falls under HIGA Level 5, with the following rates: Monday to Friday $31.30, Saturday $39.13 and Sunday $46.95.

Qualifications

To be successful on this role, you will possess the following skills and experiences:

Minimum 2 years working in front office.

Strong leadership qualities.

Proficient with software programs such as Microsoft Word, Excel, Outlook and OPERA PMS or OPERA Cloud.

Ability to focus on multiple tasks in a busyenvironment.

Effective problem solving/decision making abilities.

Excellent verbal and written English communication skills.

High standard of personal presentation and professionalism.

Confident in conflict resolution and complaints handling.

Full work rights in Australia.

Additional Information

Why work for Accor?

• Career development with one of the world’s leading hospitality groups.
• Opportunities to grow within your property and across Accor’s global network!