Assistant Director, Business & Commercial Growth

ACT Government; Canberra; On-site; AUD 120,000 - 180,000; Full time

Job summary

Capital Linen Service (CLS) is seeking an Assistant Director, Business and Commercial Development. This leadership role will drive customer-focused growth, manage a high-value portfolio, and lead a motivated customer service team.

The position requires strategic planning, stakeholder engagement, and robust contract management to contribute to CLS’s operational and financial success in the ACT region.

Qualifications

• Proven experience in strategic customer engagement and business development.
• Strong commercial acumen and contract management skills.
• Ability to lead teams and drive high-quality service outcomes.
• Experience preparing tenders and business proposals.
• Excellent stakeholder engagement and communication skills.
• A current Australian Class C driver’s licence.
• Tertiary qualifications or extensive experience in a business-related discipline.
• Be part of a team that values innovation, collaboration, and service excellence.

Responsibilities

• Develop and implement customer relationship and sales strategies
• Manage commercial accounts exceeding $20 million annually
• Lead contract performance, risk mitigation, and dispute resolution
• Identify and pursue new business opportunities and respond to tenders
• Collaborate with operations to ensure seamless service delivery
• Represent CLS at industry events and lead marketing initiatives
• Supervise and support a team of customer service representatives
• Foster a culture of respect, accountability, and continuous improvement

Skills

Strategic customer engagement

Business development

Contract management

Team leadership

Tendering & proposals

Stakeholder engagement

Communication skills

Driver's licence

Education

Tertiary qualification or extensive experience in business

Job description

Capital Linen Service (CLS) is seeking an Assistant Director, Business and Commercial Development. This leadership role will drive customer-focused growth, manage a high-value portfolio, and lead a motivated customer service team.

The position requires strategic planning, stakeholder engagement, and robust contract management to contribute to CLS’s operational and financial success in the ACT region.