Assistant Director, Business Growth & Commercial Strategy

City and Environment Directorate; Canberra; On-site; AUD 150,000 - 200,000; Full time

Job summary

City and Environment Directorate – Canberra ACT is seeking an Assistant Director, Business and Commercial Development to lead customer-focused growth and service excellence. You will manage a portfolio of commercial accounts, drive strategic planning, stakeholder engagement, and contract management to deliver value for CLS and the ACT community.

The role emphasizes leadership of a high-performing customer service team, collaboration with operations, and proactive pursuit of new business

Qualifications

• Proven experience in strategic customer engagement and business development.
• Strong commercial acumen and contract management skills.
• Ability to lead teams and drive high-quality service outcomes.
• Experience preparing tenders and business proposals.
• Excellent stakeholder engagement and communication skills.

Responsibilities

• Develop and implement customer relationship and sales strategies
• Manage commercial accounts exceeding $20 million annually
• Lead contract performance, risk mitigation, and dispute resolution
• Identify and pursue new business opportunities and respond to tenders
• Collaborate with operations to ensure seamless service delivery
• Represent CLS at industry events and lead marketing initiatives
• Supervise and support a team of customer service representatives
• Foster a culture of respect, accountability, and continuous improvement

Skills

Strategic customer engagement

Business development

Contract management

Stakeholder engagement

Team leadership

Education

Tertiary qualifications or business experience

Job description

City and Environment Directorate – Canberra ACT is seeking an Assistant Director, Business and Commercial Development to lead customer-focused growth and service excellence. You will manage a portfolio of commercial accounts, drive strategic planning, stakeholder engagement, and contract management to deliver value for CLS and the ACT community.

The role emphasizes leadership of a high-performing customer service team, collaboration with operations, and proactive pursuit of new business