Regional Operations Lead – Laundry & Customer Experience

Consolidated Linen Service; Gladstone Regional; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salary + superannuation

Job summary

Consolidated Linen Service in Gladstone, QLD, is seeking an experienced Operations Manager to lead the Gladstone laundry operation, overseeing production, people and customer relationships.

You will manage a team of around 40, drive performance, safety and service delivery, and partner with the regional CLS network to maintain high standards.

This full-time role offers a competitive salary and scope to influence operations across the region.

Qualifications

• Proven experience managing operational teams in a fast-paced environment.

Responsibilities

• Oversee daily operations across production, administration, warehouse, deliveries and maintenance.
• Manage production planning, staffing, rosters and resources to meet operational and customer requirements.
• Monitor productivity, labour costs, operating expenses and overall site performance.
• Identify opportunities to improve efficiency, reduce waste and control costs.
• Coordinate equipment maintenance and repairs to minimise operational disruptions.
• Maintain high standards of product quality, workplace safety and housekeeping.
• Lead, motivate and develop a workforce of approximately 40 employees.
• Provide guidance and support to supervisors and team leaders.
• Manage recruitment, onboarding, training, performance and employee development.
• Build a positive, accountable and safety-focused workplace culture.
• Maintain a visible and approachable presence across all areas of the operation.
• Build and maintain strong relationships with customers throughout the service region.
• Conduct regular customer visits, service reviews and account meetings.
• Take ownership of customer concerns and ensure timely, practical resolutions.
• Oversee customer service and administration functions to ensure accurate orders, records and communication.
• Work closely with delivery teams to maintain reliable and efficient service.
• Identify opportunities to strengthen existing customer relationships and support business growth.
• Collaborate with our Rockhampton operation and wider CLS network to deliver consistent service standards.

Skills

Team leadership

Customer relationships

Budget &cost control

Operations management

Planning & scheduling

MS Office / business systems

Tools

MS Office

Business management systems

Job description

Consolidated Linen Service in Gladstone, QLD, is seeking an experienced Operations Manager to lead the Gladstone laundry operation, overseeing production, people and customer relationships.

You will manage a team of around 40, drive performance, safety and service delivery, and partner with the regional CLS network to maintain high standards.

This full-time role offers a competitive salary and scope to influence operations across the region.