Service Coordinator

Specialised Linen Services; Mackay Regional; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Fast-growing business

Collaborative team culture

Job summary

Specialised Linen Services is seeking a Service Coordinator to join our fast-growing Australian team. You’ll be the first point of contact for customers, manage enquiries, coordinate service requests, and support account administration while collaborating with Commercial, Operations and Production teams.

Reporting to cross-functional teams, you’ll build strong customer relationships, ensure data accuracy across systems, and drive timely, compliant service from inquiry to resolution in a busy

Qualifications

• Previous experience in a customer service, service coordination or call centre role.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A positive, proactive and solutions-focused approach.
• High attention to detail and accurate data entry skills.
• Experience using CRM or ERP systems (Salesforce, SAP or similar is highly regarded).

Responsibilities

• Deliver exceptional customer service by managing customer enquiries via phone, email and other communication channels.
• Coordinate inbound and outbound customer communications, including orders, appointments and service updates.
• Assist with customer account administration, ensuring accurate data entry and record maintenance across multiple systems.
• Build strong relationships with customers and collaborate with internal teams to resolve enquiries efficiently.
• Identify customer needs and provide effective solutions while ensuring a positive customer experience.
• Ensure all activities are completed in line with company policies, procedures and compliance requirements.

Skills

Customer service

Communication

Organisation

CRM/ERP familiarity

Tools

Salesforce

SAP

Job description

At Specialised Linen Services, we're a rapidly growing Australian business committed to delivering innovative linen solutions and exceptional customer service. As we continue to expand our operations and Linen Hub network across Australia, we're looking for a customer-focused Service Coordinator to join our team.

In this role, you'll be the first point of contact for our customers, managing enquiries, coordinating service requests, and supporting account administration. Working closely with our Commercial, Operations and Production teams, you'll play a key role in delivering outstanding customer experiences while building strong relationships and ensuring seamless service from enquiry to resolution.

What You’ll Be Doing

• Deliver exceptional customer service by managing customer enquiries via phone, email and other communication channels.
• Coordinate inbound and outbound customer communications, including orders, appointments and service updates.
• Assist with customer account administration, ensuring accurate data entry and record maintenance across multiple systems.
• Build strong relationships with customers and collaborate with internal teams to resolve enquiries efficiently.
• Identify customer needs and provide effective solutions while ensuring a positive customer experience.
• Ensure all activities are completed in line with company policies, procedures and compliance requirements.

What We’re Looking For

• Previous experience in a customer service, service coordination or call centre role.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A positive, proactive and solutions-focused approach.
• High attention to detail and accurate data entry skills.
• Experience using CRM or ERP systems (Salesforce, SAP or similar is highly regarded).

Why Join SPL?

• Be part of one of Australia's fastest-growing commercial linen businesses.
• Supportive and collaborative team culture.

About SPL

SPL provides linen services to customers in the accommodation, healthcare and mining sectors. SPL has grown rapidly over the past 4 years with over 1,000 employees, 15 fixed locations and 7 linen hubs and counting. Boasting the two largest laundries in the Southern Hemisphere, SPL has a vision to become a world class provider through innovation. SPL are constantly creating solutions for our customers by continually investing in technology to assist our customers to manage their linen circulation and spend whilst also achieving the smallest carbon footprint possible.

SPL acknowledges that those with diverse experiences, perspectives and backgrounds enhance our workplace and our capability for innovation. Applications from Aboriginal and/or Torres Strait Islander People, People with Disability and LGBTQIA+ people are encouraged to apply for any advertised position, they may be suitable for, within SPL.