Assistant Director Business and Commercial Development | Full-time Temporary

ACT Government; Canberra; On-site; AUD 120,000 - 180,000; Full time

Job summary

Capital Linen Service (CLS) is seeking an Assistant Director, Business and Commercial Development. This leadership role will drive customer-focused growth, manage a high-value portfolio, and lead a motivated customer service team.

The position requires strategic planning, stakeholder engagement, and robust contract management to contribute to CLS’s operational and financial success in the ACT region.

Qualifications

• Proven experience in strategic customer engagement and business development.
• Strong commercial acumen and contract management skills.
• Ability to lead teams and drive high-quality service outcomes.
• Experience preparing tenders and business proposals.
• Excellent stakeholder engagement and communication skills.
• A current Australian Class C driver’s licence.
• Tertiary qualifications or extensive experience in a business-related discipline.
• Be part of a team that values innovation, collaboration, and service excellence.

Responsibilities

• Develop and implement customer relationship and sales strategies
• Manage commercial accounts exceeding $20 million annually
• Lead contract performance, risk mitigation, and dispute resolution
• Identify and pursue new business opportunities and respond to tenders
• Collaborate with operations to ensure seamless service delivery
• Represent CLS at industry events and lead marketing initiatives
• Supervise and support a team of customer service representatives
• Foster a culture of respect, accountability, and continuous improvement

Skills

Strategic customer engagement

Business development

Contract management

Team leadership

Tendering & proposals

Stakeholder engagement

Communication skills

Driver's licence

Education

Tertiary qualification or extensive experience in business

Job description

Assistant Director Business and Commercial Development
Full-time Temporary

Details: Are you a strategic leader with a passion for customer engagement, business growth, and service excellence?

Capital Linen Service (CLS) operates as a commercial business unit within the ACT Government’s Transport Canberra and City Services Directorate. With over four decades of experience, CLS delivers high-quality linen services to more than 120 clients across Canberra and its surrounds. Our people are our greatest asset, and we pride ourselves on our strong team culture and commitment to excellence.

JoinCapital Linen Service (CLS) and lead the business and commercial development strategy for one of Canberra’s essential service providers.

As theAssistant Director, Business and Commercial Development, you’ll drive customer-focused business development, manage a diverse portfolio of commercial accounts, and lead a high-performing customer service team. You’ll play a key role in strategic planning, stakeholder engagement, and contract management, contributing directly to CLS’s operational and financial success.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

What You’ll Do:

• Develop and implement customer relationship and sales strategies
• Manage commercial accounts exceeding $20 million annually
• Lead contract performance, risk mitigation, and dispute resolution
• Identify and pursue new business opportunities and respond to tenders
• Collaborate with operations to ensure seamless service delivery
• Represent CLS at industry events and lead marketing initiatives
• Supervise and support a team of customer service representatives
• Foster a culture of respect, accountability, and continuous improvement

What You’ll Bring:

• Proven experience in strategic customer engagement and business development
• Strong commercial acumen and contract management skills
• Ability to lead teams and drive high-quality service outcomes
• Experience preparing tenders and business proposals
• Excellent stakeholder engagement and communication skills
• A current Australian Class C driver’s licence
• Tertiary qualifications or extensive experience in a business-related discipline
• Be part of a team that values innovation, collaboration, and service excellence. Help shape the future of essential services in Canberra.

Eligibility/Other requirements

• Tertiary qualification or extensive experience in business, commercial or operational roles is highly desirable
• Driver’s licence (C class) is essential
• May require occasional out-of-hours work
• This position requires a pre-employment medical and police check
• Visa holders are eligible to apply for both permanent and temporary roles

Notes: This is a temporary position available from 11 January 2027 for a period of 12 months with the possibility of extension. An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months. Selection may be based on application and referee reports only.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .