Assistant Director Business and Commercial Development

City and Environment Directorate; Canberra; On-site; AUD 150,000 - 200,000; Full time

Job summary

City and Environment Directorate – Canberra ACT is seeking an Assistant Director, Business and Commercial Development to lead customer-focused growth and service excellence. You will manage a portfolio of commercial accounts, drive strategic planning, stakeholder engagement, and contract management to deliver value for CLS and the ACT community.

The role emphasizes leadership of a high-performing customer service team, collaboration with operations, and proactive pursuit of new business

Qualifications

• Proven experience in strategic customer engagement and business development.
• Strong commercial acumen and contract management skills.
• Ability to lead teams and drive high-quality service outcomes.
• Experience preparing tenders and business proposals.
• Excellent stakeholder engagement and communication skills.

Responsibilities

• Develop and implement customer relationship and sales strategies
• Manage commercial accounts exceeding $20 million annually
• Lead contract performance, risk mitigation, and dispute resolution
• Identify and pursue new business opportunities and respond to tenders
• Collaborate with operations to ensure seamless service delivery
• Represent CLS at industry events and lead marketing initiatives
• Supervise and support a team of customer service representatives
• Foster a culture of respect, accountability, and continuous improvement

Skills

Strategic customer engagement

Business development

Contract management

Stakeholder engagement

Team leadership

Education

Tertiary qualifications or business experience

Job description

Assistant Director Business and Commercial Development

City and Environment Directorate – Canberra ACT

Details: Are you a strategic leader with a passion for customer engagement, business growth, and service excellence?

Capital Linen Service (CLS) operates as a commercial business unit within the ACT Government’s Transport Canberra and City Services Directorate. With over four decades of experience, CLS delivers high-quality linen services to more than 120 clients across Canberra and its surrounds. Our people are our greatest asset, and we pride ourselves on our strong team culture and commitment to excellence.

Join Capital Linen Service (CLS) and lead the business and commercial development strategy for one of Canberra’s essential service providers.

As the Assistant Director, Business and Commercial Development, you’ll drive customer-focused business development, manage a diverse portfolio of commercial accounts, and lead a high-performing customer service team. You’ll play a key role in strategic planning, stakeholder engagement, and contract management, contributing directly to CLS’s operational and financial success.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

What You’ll Do

• Develop and implement customer relationship and sales strategies
• Manage commercial accounts exceeding $20 million annually
• Lead contract performance, risk mitigation, and dispute resolution
• Identify and pursue new business opportunities and respond to tenders
• Collaborate with operations to ensure seamless service delivery
• Represent CLS at industry events and lead marketing initiatives
• Supervise and support a team of customer service representatives
• Foster a culture of respect, accountability, and continuous improvement

What You’ll Bring

• Proven experience in strategic customer engagement and business development
• Strong commercial acumen and contract management skills
• Ability to lead teams and drive high-quality service outcomes
• Experience preparing tenders and business proposals
• Excellent stakeholder engagement and communication skills
• A current Australian Class C driver’s licence
• Tertiary qualifications or extensive experience in a business-related discipline
• Be part of a team that values innovation, collaboration, and service excellence. Help shape the future of essential services in Canberra.

Eligibility/Other requirements

• Tertiary qualification or extensive experience in business, commercial or operational roles is highly desirable
• Driver’s licence (C class) is essential
• May require occasional out-of-hours work
• This position requires a pre-employment medical and police check
• Visa holders are eligible to apply for both permanent and temporary roles

Notes

This is a temporary position available from 11/01/2027 for a period of 12 months with the possibility of extension. An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months. Selection may be based on application and referee reports only.

For further information, please visit www.jobs.act.gov.au