Service Coordinator - Linen Hub

Specialised Linen Services; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Specialised Linen Services – Broadmeadows VIC is seeking a Linen Hub Service Coordinator to be the first point of contact for customers across Australia. You will support onboarding through to ongoing account management, collaborating with the National Service Delivery Manager and our Commercial and Operations teams to deliver outstanding service.

Based in Melbourne, you’ll manage inquiries, onboarding, records in CRM, and coordinate with Commercial, Operations and Production teams to drive

Qualifications

• Experience in customer service, service coordination or account support.
• Excellent communication and relationship-building skills.
• Strong organisational skills and ability to manage multiple priorities.
• Proactive, solutions-focused approach with attention to detail.

Responsibilities

• Be the first point of contact for Linen Hub customers via phone, email and online support.
• Manage customer enquiries and support cases through to resolution.
• Coordinate new customer onboarding, account setup and product education.
• Conduct customer follow-ups, satisfaction surveys and engagement calls.
• Coordinate sample requests and support customer communications.
• Maintain accurate customer records across CRM and operational systems.
• Collaborate with Commercial, Operations and Production teams to deliver service and identify improvements.

Skills

Customer service

Account support

Communication skills

Organisational skills

Problem solving

Multitasking

Proactive mindset

Tools

Salesforce CRM

Microsoft Office

Job description

Specialised Linen Services – Broadmeadows VIC

We’re continuing to grow our Linen Hub™ operations We're looking for a customer-focused and highly organisedLinen Hub™ Service Coordinator to join our Melbourne team and become the first point of contact for customers across Australia. You'll deliver exceptional service by supporting customers from onboarding through to ongoing account management while working closely with our National Service Delivery Manager and broader Commercial and Operations teams.

This is a fast-paced role suited to someone who enjoys variety, thrives in a busy environment and takes pride in delivering outstanding customer experiences. You'll coordinate enquiries, manage customer support, maintain accurate records and collaborate across multiple teams to ensure every customer receives responsive, proactive and personalised service.

What You'll Be Doing

• Be the first point of contact for Linen Hub™ customers via phone, email and online support.
• Manage customer enquiries and support cases through to resolution.
• Coordinate new customer onboarding, account setup and product education.
• Conduct customer follow-ups, satisfaction surveys and engagement calls.
• Coordinate sample requests and support customer communications.
• Maintain accurate customer records across CRM and operational systems.
• Collaborate with Commercial, Operations and Production teams to deliver exceptional service and identify improvement opportunities.

What We're Looking For

• Experience in customer service, service coordination, customer success or account support.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive, solutions-focused approach with great attention to detail.
• Ability to thrive in a fast-paced, high-volume environment.
• Intermediate Microsoft Office skills and experience using CRM systems (Salesforce desirable).
• Experience in hospitality, logistics, commercial services or service delivery is advantageous but not essential.
• Be part of one of Australia's fastest-growing commercial linen businesses.
• Play a key role in the national expansion of the innovative Linen Hub™ network.
• Based in our Melbourne office with opportunities to grow your career.

Linen Hub™ is redefining the way businesses access and manage linen, with a focus on flexibility, simplicity and service. We provide premium, professionally laundered linen hire to accommodation, hospitality and healthcare businesses across Australia. With flexible options including Self-Serve Hubs, Click & Collect and Delivery, customers can access the linen they need when they need it - without the complexity of traditional linen models. Combining quality linen, smart technology and personal customer care, Linen Hub™ delivers a more convenient, efficient and cost-effective way to manage linen.

Linen Hub™ is a business division of SPL. We believe that diverse experiences, perspectives and backgrounds strengthen our workplace, drive innovation and help deliver better outcomes. We welcome applications from Aboriginal and Torres Strait Islander people, people with disabilities, and LGBTQIA+ people who are interested in joining our team and encourage everyone to apply for any role that aligns with their skills and experience.