Aroflo-Savvy Operations & Service Coordinator

Parkstone HR; Melbourne; Presencial; AUD 80.000 - 90.000; Jornada completa

Descripción de la vacante

Parkstone HR is seeking an Operations & Service Coordinator for a North Coburg plumbing team. The role is full-time and office-based, supporting day-to-day operations, scheduling jobs, managing workflow in Aroflo, and delivering high-level admin support.

You will work closely with the Director, field staff, customers, and suppliers to ensure timely service delivery, accurate documentation, and smooth coordination of maintenance and project work. Experience with Aroflo is essential.

Formación

• Previous experience in a Service Coordinator or Administration role.
• Aroflo experience is essential.
• Experience in plumbing, electrical, construction, or trade-based industries.
• Strong Microsoft Office skills.
• Excellent organisational skills.
• Strong communication and customer service skills.
• Ability to prioritise and manage multiple tasks.
• Detail-oriented, proactive and team-focused.

Responsabilidades

• Manage incoming customer enquiries via phone and email.
• Schedule and allocate jobs to technicians.
• Enter and maintain work orders, quotes, and client information in Aroflo.
• Monitor job progress and ensure documentation accuracy.
• Review completed jobs with labour, materials, and notes.
• Prepare and issue invoices.
• Coordinate subcontractors and permit requirements.
• Liaise with customers, suppliers, and field staff.
• Provide ongoing administrative and operational support.
• Identify opportunities to improve systems and processes.

Conocimientos

Scheduling

Customer service

Time management

Communication

Office administration

Team player

Herramientas

Aroflo

Descripción del empleo

Parkstone HR is seeking an Operations & Service Coordinator for a North Coburg plumbing team. The role is full-time and office-based, supporting day-to-day operations, scheduling jobs, managing workflow in Aroflo, and delivering high-level admin support.

You will work closely with the Director, field staff, customers, and suppliers to ensure timely service delivery, accurate documentation, and smooth coordination of maintenance and project work. Experience with Aroflo is essential.