Service Operations Coordinator

Plumbing Force; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Plumbing Force is seeking a dedicated Coordinator/Service Administrator for our Eastern Suburbs Melbourne office on a full-time basis. You will be the backbone of our administrative operations, coordinating service schedules and managing customer communications to ensure seamless service from first contact through to job completion.

This role involves scheduling, documentation, and continuous improvement of processes in a fast-paced, customer-focused environment.

Qualifications

• Proven experience in an administrative, coordination or customer service role.
• Excellent written and verbal communication skills.
• Strong organisational skills with ability to manage multiple tasks.

Responsibilities

• Scheduling and coordinating service appointments with technicians and customers.
• Managing inbound and outbound customer communications via phone and email.
• Processing enquiries, quotations and service requests accurately and promptly.
• Maintaining service schedules, customer records and job documentation.
• Liaising between customers, technicians and management to resolve issues.

Skills

Organizational skills

Communication

Attention to detail

Problem solving

Independence

Tools

MYOB

SM8

Job description

Plumbing Force is seeking a dedicated Coordinator/Service Administrator for our Eastern Suburbs Melbourne office on a full-time basis. You will be the backbone of our administrative operations, coordinating service schedules and managing customer communications to ensure seamless service from first contact through to job completion.

This role involves scheduling, documentation, and continuous improvement of processes in a fast-paced, customer-focused environment.