Projects Coordinator

Chill Merchants Pty Ltd; Brisbane; On-site; AUD 70,000 - 100,000; Full time

Job summary

Chill Merchants Pty Ltd, a commercial HVAC and mechanical services company serving Southeast Queensland, is expanding its Projects Division. This role focuses on shaping systems, reporting, processes, and the operational structure to support growth.

You will work directly with Project Managers, technicians and leadership to drive performance, fix gaps, and build scalable solutions. A strong owner mindset and attention to detail are essential for success.

Qualifications

• Previous experience in project coordination, operations or administration.
• Strong systems and reporting capability.
• High attention to detail and the ability to manage competing priorities.
• A genuine sense of ownership and accountability.
• A building mindset, not just maintaining processes.
• Advanced Aroflo experience is preferred, but not essential.

Responsibilities

• Scheduling and coordinating technicians.
• Managing workflows within Aroflo or similar field service management software.
• Overseeing invoicing, WIP and purchase orders.
• Building and maintaining operational reports and dashboards.
• Supporting forecasting, workload planning and Project KPIs.
• Identifying and driving process improvement and automation.
• Contributing to the systems and structure needed for growth.

Skills

Scheduling

Operations coordination

Reporting & dashboards

Stakeholder communication

Tools

Aroflo

Job description

We're a commercial HVAC and mechanical services company operating across Southeast Queensland. Seven years in, we've built a business on strong culture, disciplined execution and high standards. That's not a tagline - it's how we operate every day.

We're growing. And we're investing in the people and systems that support that growth.

The Opportunity

A genuine ground-floor opportunity to help shape the systems, reporting, processes and operational structure of our Projects Division - not just maintain what's already there.

You'll work directly alongside our Project Managers, technicians, project teams and leadership to drive operational performance across the business. If you're the type of person who sees a gap and wants to fix it, this role was built for you.

What You'll Be Doing

Scheduling and coordinating technicians

Managing workflows within Aroflo or similar field service management software

Overseeing invoicing, WIP and purchase orders

Building and maintaining operational reports and dashboards

Supporting forecasting, workload planning and Project KPIs

Identifying and driving process improvement and automation

Contributing to the systems and structure needed for the next stage of growth

What We're Looking For

Previous experience in project coordination, operations or administration

Strong systems and reporting capability

High attention to detail and the ability to manage competing priorities

A genuine sense of ownership and accountability

Someone who wants to build, not just maintain

Advanced Aroflo experience is preferred, but not essential.

Why Join

Direct access to leadership. Real influence over systems, reporting and team development. A culture that backs its people and holds a high standard.

This is not a support role. It's a building role.