Operations & Service Coordinator - Plumbing Services

Parkstone HR; Melbourne; On-site; AUD 80,000 - 90,000; Full time

Job summary

Parkstone HR is seeking an Operations & Service Coordinator for a North Coburg plumbing team. The role is full-time and office-based, supporting day-to-day operations, scheduling jobs, managing workflow in Aroflo, and delivering high-level admin support.

You will work closely with the Director, field staff, customers, and suppliers to ensure timely service delivery, accurate documentation, and smooth coordination of maintenance and project work. Experience with Aroflo is essential.

Qualifications

• Previous experience in a Service Coordinator or Administration role.
• Aroflo experience is essential.
• Experience in plumbing, electrical, construction, or trade-based industries.
• Strong Microsoft Office skills.
• Excellent organisational skills.
• Strong communication and customer service skills.
• Ability to prioritise and manage multiple tasks.
• Detail-oriented, proactive and team-focused.

Responsibilities

• Manage incoming customer enquiries via phone and email.
• Schedule and allocate jobs to technicians.
• Enter and maintain work orders, quotes, and client information in Aroflo.
• Monitor job progress and ensure documentation accuracy.
• Review completed jobs with labour, materials, and notes.
• Prepare and issue invoices.
• Coordinate subcontractors and permit requirements.
• Liaise with customers, suppliers, and field staff.
• Provide ongoing administrative and operational support.
• Identify opportunities to improve systems and processes.

Skills

Scheduling

Customer service

Time management

Communication

Office administration

Team player

Tools

Aroflo

Job description

Operations & Service Coordinator - Plumbing Services

Our client is a well-established plumbing business based in North Coburg, providing maintenance plumbing and Owners Corporation services for over 30 years.

Due to continued business growth and increasing demand from existing and new clients, we are seeking an experienced Operations & Service Coordinator to join the team. This is a newly created position working alongside another Operations & Service Coordinator, five tradespeople, the Director, and office staff to support the efficient delivery of maintenance and project work.

About the Company

Our client is a well-established plumbing business based in North Coburg, providing maintenance plumbing and Owners Corporation services for over 30 years.

Due to continued business growth and increasing demand from existing and new clients, we are seeking an experienced Operations & Service Coordinator to join the team. This is a newly created position working alongside another Operations & Service Coordinator, five tradespeople, the Director, and office staff to support the efficient delivery of maintenance and project work.

About the Role

This is a full-time, office-based position located in North Coburg. You will play a key role in coordinating day-to-day operations, scheduling jobs, managing workflow through Aroflo, and ensuring exceptional service delivery to customers.

Working closely with the Director, field staff, customers, and suppliers, you will help keep operations running smoothly while providing high-level administrative and operational support.

If you're an experienced Aroflo user looking to join a growing business where you can make a genuine impact, we'd love to hear from you.

Key Responsibilities

• Manage incoming customer enquiries via phone and email
• Schedule and allocate jobs to technicians
• Enter and maintain work orders, quotes, and client information in Aroflo
• Monitor job progress and ensure accurate completion of documentation
• Review completed jobs, including labour, materials, photos, and notes
• Prepare and issue invoices
• Coordinate subcontractors and permit requirements where required
• Liaise with customers, suppliers, and field staff
• Provide ongoing administrative and operational support
• Identify opportunities to improve systems and processes

Skills & Experience

• Previous experience in a Service Coordinator, Operations Coordinator, Scheduler, or Administration role
• Aroflo experience is essential
• Experience within plumbing, electrical, construction, maintenance, or other trade-based industries
• Strong Microsoft Office skills
• Excellent organisational and time management skills
• Strong communication and customer service skills
• Ability to prioritise and manage multiple tasks in a fast-paced environment
• High attention to detail and problem-solving ability
• Positive, proactive, and team-focused approach

What's on Offer

• $80,000 - $90,000 + Super (negotiable based on experience)
• Monday to Friday, 8:00am - 4:00pm
• Full-time office-based role in North Coburg
• Newly created position due to continued business growth
• Work alongside an experienced Operations & Service Coordinator
• Supportive and collaborative team environment
• Stable long-term opportunity with an established business
• Varied role offering a mix of coordination, scheduling, administration, and customer service

Our client is committed to building a workforce that reflects the communities and customers we serve. We are committed to achieving an inclusive workforce. We stronglyencourage all applications from all backgrounds including the culturally diverse