Team Service Officer

Reed Plumbing and Drainage Solutions Pty Ltd; Melbourne; On-site; AUD 60,000 - 76,000; Full time

Job summary

Reed Plumbing and Drainage Solutions Pty Ltd – Thomastown VIC is seeking an organised Administration/Scheduling Coordinator to support daily job scheduling, compliance, and client communications. You will handle calls and emails with professional service, maintain accurate records, and process compliance certificates.

Ideal candidates bring 3–5 years in customer service and administration, with experience in trade scheduling or local government works being highly regarded.

Qualifications

• Strong background in customer service & administration, 3–5 years.
• Experience in trade scheduling or local government works is highly regarded.
• Excellent time management and organisational skills; process driven.
• Experience with AroFlo job management software desirable.
• Strong problem-solving abilities and the capacity to manage multiple priorities.
• Ability to work in a fast-paced environment, under pressure.

Responsibilities

• Handle incoming calls and emails, providing professional customer service and timely responses to enquiries.
• Monitor job and client compliance requirements, ensuring documentation and records are accurate, complete and submitted on time.
• Process compliance certificates.
• Schedule and coordinate daily jobs for trades staff, confirming appointments and communicating changes to clients and field staff.
• Maintain accurate job details, customer information and appointment records across company and client systems.
• Resolve complex enquiries and complaints, liaising with clients, field staff and internal departments to achieve practical outcomes.
• Provide operational and administrative support, contribute to process improvements and prioritise tasks to meet service deadlines.
• Contribute positively as a collaborative team member in a high-pressure environment.

Skills

Customer service

Administration

Time management

Organisational skills

Problem-solving

Tools

AroFlo

Job description

Reed Plumbing and Drainage Solutions Pty Ltd – Thomastown VIC

Support the smooth coordination of job scheduling, compliance and administration in a fast-paced environment, helping maintain organised processes and effective service delivery across multiple priorities.

Key responsibilities

Handle incoming calls and emails, providing professional customer service and timely responses to enquiries.

Monitor job and client compliance requirements, ensuring documentation and records are accurate, complete and submitted on time.

Process compliance certificates.

Schedule and coordinate daily jobs for trades staff, confirming appointments and communicating changes to clients and field staff.

Maintain accurate job details, customer information and appointment records across company and client systems.

Resolve complex enquiries and complaints, liaising with clients, field staff and internal departments to achieve practical outcomes.

Provide operational and administrative support, contribute to process improvements and prioritise tasks to meet service deadlines.

Contribute positively as a collaborative team member in a high-pressure environment.

What we're looking for

Strong background in customer service & administration, min. of 3-5 years

Experience in trade scheduling or local govt works (highly regarded)

Excellent time management and organisational skills. Process driven.

Experience with AroFlo job management software (desirable)

Strong problem-solving abilities and the capacity to manage multiple priorities

Ability to work in a fast-paced environment, under pressure