Arena Reception & Ticketing Specialist

Afterpay Arena; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Free onsite parking

EAP program

Complimentary event tickets

Job summary

Afterpay Arena is seeking a friendly, organised Reception & Ticketing Administrator for a full-time role in Sydney. You will be the first point of contact for patrons, assist with ticketing, bookings and accessibility needs, and support day-to-day venue operations.

The role focuses on delivering exceptional customer service in a fast-paced live entertainment environment, with responsibilities spanning reception, ticketing, and office administration to ensure seamless event experiences.

Responsibilities

• Manage daily reception duties, ensuring a welcoming and professional experience for all visitors.
• Monitor and respond to telephone calls, emails and general enquiries promptly and professionally.
• Assist patrons with ticketing and seating enquiries, including ticket prices, seating categories, availability and event configurations.
• Manage lost property, including maintaining accurate records, communicating with customers and arranging the return of items.
• Maintain customer complaint and commendation registers, ensuring feedback is accurately recorded and kept up to date.
• Maintain a clean, organised and presentable reception and office environment.
• Provide administrative assistance to the ticketing team, including general ticketing support.
• Develop a working knowledge of the ticketing system to assist with enquiries and day-to-day ticketing tasks.
• Manage accessible bookings and related enquiries, ensuring patrons receive accurate information and appropriate assistance.
• Assist with seating configurations, ticket allocations, availability and other event-specific ticketing requirements.
• Support the team with ticketing correspondence and other administrative tasks as required.
• Manage incoming and outgoing mail, courier deliveries and stationery orders.
• Undertake general office administration to support the efficient day-to-day running of the venue.
• Provide administrative and operational assistance across arena events, particularly on event days.
• Liaise with internal teams to support effective communication and the smooth delivery of venue operations.
• Undertake additional duties as required to meet the changing needs of the arena.
• You are a professional, approachable and organised individual who enjoys helping others and takes pride in delivering a high standard of service.
• You can balance competing priorities, work independently and remain calm and solutions-focused in a busy environment.
• Previous experience in reception, administration or customer service, preferably within a fast-paced industry.
• Excellent written and verbal communication skills, with a confident and professional telephone and email manner.
• Strong organisational skills and attention to detail, with the ability to manage multiple tasks effectively.
• A proactive approach, with the initiative and confidence to solve problems and follow tasks through to completion.
• A friendly, helpful and customer-focused attitude, with a genuine willingness to assist patrons and colleagues.
• The ability to work independently while contributing positively to a collaborative team environment.
• Professional presentation, reliability and a strong sense of accountability.
• Flexibility to adapt to changing priorities and support event-day operations within a live entertainment environment.
• Enjoy complimentary event/concert tickets.
• Free onsite parking.
• EAP program.
• Work at the heart of Australia’s biggest concerts, events and live experiences.

Job description

Afterpay Arena is seeking a friendly, organised Reception & Ticketing Administrator for a full-time role in Sydney. You will be the first point of contact for patrons, assist with ticketing, bookings and accessibility needs, and support day-to-day venue operations.

The role focuses on delivering exceptional customer service in a fast-paced live entertainment environment, with responsibilities spanning reception, ticketing, and office administration to ensure seamless event experiences.