Reception and Ticketing Administrator

Brisent; Sydney; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Free onsite parking

EAP program

Complimentary event tickets

Job summary

Legends Global, as manager of Afterpay Arena in Sydney, seeks a proactive Reception & Ticketing Administrator to greet guests and support ticketing. You will handle day-to-day reception, answer inquiries, and assist with seating and accessibility bookings in a fast-paced live entertainment setting.

The role is full-time and onsite, offering growth in a premier venue environment with the perk of complimentary event tickets and an EAP program.

Qualifications

• Previous experience in reception, administration or customer service within a fast-paced environment.
• Excellent written and verbal communication skills with a professional telephone and email manner.
• Strong organisational skills with the ability to manage multiple tasks.
• Flexibility to adapt to event-day operations in a live entertainment venue.

Responsibilities

• Manage daily reception duties and provide a welcoming experience for visitors.
• Respond to telephone calls, emails and general enquiries promptly and professionally.
• Assist patrons with ticketing and seating enquiries, including prices and configurations.
• Manage lost property and maintain records, plus feedback registers.
• Provide administrative support to the ticketing team and handle accessible bookings.

Skills

Reception experience

Customer service

Administrative support

Telephone & email communication

Ticketing knowledge

Tools

Ticketing system

MS Office / Excel

Job description

Job ID: 165262
Department: Administration
Venue: Afterpay Arena, Sydney

Afterpay Arena is seeking a friendly, organised and customer focused Reception & Ticketing Administrator to join our team in a full-time capacity. As the Arena Reception & Ticketing Administrator at Afterpay Arena, you will be the first point of contact for patrons, guests, clients, and visitors. You will play an important role in delivering excellent customer service while supporting the arena’s ticketing team.

This varied, hands-on position is ideal for someone who enjoys working with people, takes pride in being organised and thrives in a fast-paced live entertainment environment. You will manage day-to-day reception duties, assist with ticketing enquiries, and manage accessible bookings.

Your responsibilities will include:

Reception & Customer Service

• Manage daily reception duties, ensuring a welcoming and professional experience for all visitors.
• Monitor and respond to telephone calls, emails and general enquiries promptly and professionally.
• Assist patrons with ticketing and seating enquiries, including ticket prices, seating categories, availability and event configurations.
• Manage lost property, including maintaining accurate records, communicating with customers and arranging the return of items.
• Maintain customer complaint and commendation registers, ensuring feedback is accurately recorded and kept up to date.
• Maintain a clean, organised and presentable reception and office environment.

Ticketing Administration & Accessible Bookings

• Provide administrative assistance to the ticketing team, including general ticketing support.
• Develop a working knowledge of the ticketing system to assist with enquiries and day-to-day ticketing tasks.
• Manage accessible bookings and related enquiries, ensuring patrons receive accurate information and appropriate assistance.
• Assist with seating configurations, ticket allocations, availability and other event-specific ticketing requirements.
• Support the team with ticketing correspondence and other administrative tasks as required.

Office Administration & Event Support

• Manage incoming and outgoing mail, courier deliveries and stationery orders.
• Undertake general office administration to support the efficient day-to-day running of the venue.
• Provide administrative and operational assistance across arena events, particularly on event days.
• Liaise with internal teams to support effective communication and the smooth delivery of venue operations.
• Undertake additional duties as required to meet the changing needs of the arena.

About You

You are a professional, approachable and organised individual who enjoys helping others and takes pride in delivering a high standard of service. You can balance competing priorities, work independently and remain calm and solutions-focused in a busy environment.

You will ideally have:

• Previous experience in reception, administration or customer service, preferably within a fast-paced industry.
• Excellent written and verbal communication skills, with a confident and professional telephone and email manner.
• Strong organisational skills and attention to detail, with the ability to manage multiple tasks effectively.
• A proactive approach, with the initiative and confidence to solve problems and follow tasks through to completion.
• A friendly, helpful and customer-focused attitude, with a genuine willingness to assist patrons and colleagues.
• The ability to work independently while contributing positively to a collaborative team environment.
• Professional presentation, reliability and a strong sense of accountability.
• Flexibility to adapt to changing priorities and support event-day operations within a live entertainment environment.
• Enjoy complimentary event/concert tickets.
• Free onsite parking.
• EAP program.
• Work at the heart of Australia’s biggest concerts, events and live experiences.

About Afterpay Arena

Managed by Legends Global, Afterpay Arena is Australasia’s number 1 venue for live entertainment and largest indoor arena, located in Sydney Olympic Park. As a world-class venue, it hosts concerts, sports events, comedy and family entertainment experiences, attracting over 1 million patrons annually.

Acknowledgement of Country

Afterpay Arena acknowledges that we are on Wangal land. This land connects us all to the past and the future. We respect Wangal Country, recognise Elders past, present and emerging as Traditional Custodians of it, and celebrate the ongoing deep cultural connection of the people who continue to carry its language, song, dance, and stories.

ABOUT LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services, including feasibility and consulting, owner's rep, sales, partnerships, venue management, hospitality, merchandise, and content and booking. Our white-label approach ensures our partners remain front and centre while we harness the power of our global network - including over 450 venues, 20,000 events, and 165 million guests annually - to enhance their business and guest experience.

In the Asia Pacific & Middle East region, Legends Global is honoured that the worlds most esteemed brands and venues across the sports, entertainment, attractions, conventions and leisure industries trust us to achieve their vision, maximise their business and enhance the experience of fans and guests. Locally we support venues including Coca Cola Arena (Dubai), Brisbane Convention & Exhibition Centre, Afterpay Arena (Sydney), ICC Sydney, Te Pae Christchurch Convention Centre (NZ), RAC Arena Perth and Kai Tak Sports Park in Hong Kong.

If you're passionate about forging win-win partnerships, crafting unforgettable guest experiences, and leading innovative venue and event operations, we'd love to meet you.

Grow an exciting career at Legends Global - backed by a supportive, inclusive culture, an unmatched network of resources and benefits, and inspiring team members united in helping each other succeed every step of the way.

Feel like a place where you'd thrive? Join us in our persistent mission of living up to The Legends Global Way.