Reception and Ticketing Administrator

Afterpay Arena; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Free onsite parking

EAP program

Complimentary event tickets

Job summary

Afterpay Arena is seeking a friendly, organised Reception & Ticketing Administrator for a full-time role in Sydney. You will be the first point of contact for patrons, assist with ticketing, bookings and accessibility needs, and support day-to-day venue operations.

The role focuses on delivering exceptional customer service in a fast-paced live entertainment environment, with responsibilities spanning reception, ticketing, and office administration to ensure seamless event experiences.

Responsibilities

• Manage daily reception duties, ensuring a welcoming and professional experience for all visitors.
• Monitor and respond to telephone calls, emails and general enquiries promptly and professionally.
• Assist patrons with ticketing and seating enquiries, including ticket prices, seating categories, availability and event configurations.
• Manage lost property, including maintaining accurate records, communicating with customers and arranging the return of items.
• Maintain customer complaint and commendation registers, ensuring feedback is accurately recorded and kept up to date.
• Maintain a clean, organised and presentable reception and office environment.
• Provide administrative assistance to the ticketing team, including general ticketing support.
• Develop a working knowledge of the ticketing system to assist with enquiries and day-to-day ticketing tasks.
• Manage accessible bookings and related enquiries, ensuring patrons receive accurate information and appropriate assistance.
• Assist with seating configurations, ticket allocations, availability and other event-specific ticketing requirements.
• Support the team with ticketing correspondence and other administrative tasks as required.
• Manage incoming and outgoing mail, courier deliveries and stationery orders.
• Undertake general office administration to support the efficient day-to-day running of the venue.
• Provide administrative and operational assistance across arena events, particularly on event days.
• Liaise with internal teams to support effective communication and the smooth delivery of venue operations.
• Undertake additional duties as required to meet the changing needs of the arena.
• You are a professional, approachable and organised individual who enjoys helping others and takes pride in delivering a high standard of service.
• You can balance competing priorities, work independently and remain calm and solutions-focused in a busy environment.
• Previous experience in reception, administration or customer service, preferably within a fast-paced industry.
• Excellent written and verbal communication skills, with a confident and professional telephone and email manner.
• Strong organisational skills and attention to detail, with the ability to manage multiple tasks effectively.
• A proactive approach, with the initiative and confidence to solve problems and follow tasks through to completion.
• A friendly, helpful and customer-focused attitude, with a genuine willingness to assist patrons and colleagues.
• The ability to work independently while contributing positively to a collaborative team environment.
• Professional presentation, reliability and a strong sense of accountability.
• Flexibility to adapt to changing priorities and support event-day operations within a live entertainment environment.
• Enjoy complimentary event/concert tickets.
• Free onsite parking.
• EAP program.
• Work at the heart of Australia’s biggest concerts, events and live experiences.

Job description

Afterpay Arena is seeking a friendly, organised and customer focused Reception & Ticketing Administrator to join our team in a full-time capacity. As the Arena Reception & Ticketing Administrator at Afterpay Arena, you will be the first point of contact for patrons, guests, clients, and visitors. You will play an important role in delivering excellent customer service while supporting the arena’s ticketing team.

This varied, hands-on position is ideal for someone who enjoys working with people, takes pride in being organised and thrives in a fast-paced live entertainment environment. You will manage day-to-day reception duties, assist with ticketing enquiries, and manage accessible bookings.

Your responsibilities will include:

Reception & Customer Service

Manage daily reception duties, ensuring a welcoming and professional experience for all visitors.

Monitor and respond to telephone calls, emails and general enquiries promptly and professionally.

Assist patrons with ticketing and seating enquiries, including ticket prices, seating categories, availability and event configurations.

Manage lost property, including maintaining accurate records, communicating with customers and arranging the return of items.

Maintain customer complaint and commendation registers, ensuring feedback is accurately recorded and kept up to date.

Maintain a clean, organised and presentable reception and office environment.

Ticketing Administration & Accessible Bookings

Provide administrative assistance to the ticketing team, including general ticketing support.

Develop a working knowledge of the ticketing system to assist with enquiries and day-to-day ticketing tasks.

Manage accessible bookings and related enquiries, ensuring patrons receive accurate information and appropriate assistance.

Assist with seating configurations, ticket allocations, availability and other event-specific ticketing requirements.

Support the team with ticketing correspondence and other administrative tasks as required.

Office Administration & Event Support

Manage incoming and outgoing mail, courier deliveries and stationery orders.

Undertake general office administration to support the efficient day-to-day running of the venue.

Provide administrative and operational assistance across arena events, particularly on event days.

Liaise with internal teams to support effective communication and the smooth delivery of venue operations.

Undertake additional duties as required to meet the changing needs of the arena.

About You

You are a professional, approachable and organised individual who enjoys helping others and takes pride in delivering a high standard of service. You can balance competing priorities, work independently and remain calm and solutions-focused in a busy environment.

You will ideally have:

Previous experience in reception, administration or customer service, preferably within a fast-paced industry.

Excellent written and verbal communication skills, with a confident and professional telephone and email manner.

Strong organisational skills and attention to detail, with the ability to manage multiple tasks effectively.

A proactive approach, with the initiative and confidence to solve problems and follow tasks through to completion.

A friendly, helpful and customer-focused attitude, with a genuine willingness to assist patrons and colleagues.

The ability to work independently while contributing positively to a collaborative team environment.

Professional presentation, reliability and a strong sense of accountability.

Flexibility to adapt to changing priorities and support event-day operations within a live entertainment environment.

Enjoy complimentary event/concert tickets.

Free onsite parking.

EAP program.

Work at the heart of Australia’s biggest concerts, events and live experiences.

About Afterpay Arena

Managed by Legends Global, Afterpay Arena is Australasia’s number 1 venue for live entertainment and largest indoor arena, located in Sydney Olympic Park. As a world-class venue, it hosts concerts, sports events, comedy and family entertainment experiences, attracting over 1 million patrons annually.

Acknowledgement of Country

Afterpay Arena acknowledges that we are on Wangal land. This land connects us all to the past and the future. We respect Wangal Country, recognise Elders past, present and emerging as Traditional Custodians of it, and celebrate the ongoing deep cultural connection of the people who continue to carry its language, song, dance, and stories.

Legends Global (APAC and MENA)

From its APAC regional headquarters in Brisbane, Australia, Legends Global operates, manages and books a network of venues that includes:

Stadiums – Suncorp Stadium, Brisbane; Kai Tak Sports Park Main Stadium, Hong Kong; and 50% ownership of VenuesLive, the operator of Optus Stadium, Perth.

Entertainment and Indoor Sports Arenas – Afterpay Arena, Sydney; RAC Arena, Perth; Brisbane Entertainment Centre; Newcastle Entertainment Centre, ICC Sydney; Brisbane Convention & Exhibition Centre Great Hall; Cairns Arena; Coca-Cola Arena, Dubai; and Kai Tak Sports Park Indoor Arena, Hong Kong.

Live Performance Theatres – Brisbane, Cairns, Darwin, Sydney, Bahrain, Dubai, and Kuala Lumpur.