Casual Ticketing Administrator

Everi Pty; Sydney; Sur place; AUD 39 000 - 52 000; Temps partiel

Avantages offerts par ce poste

Free daily meals

Discounted parking & dry cleaning

Health insurance offers

Executive superannuation arrangement

Team social events & awards night

Discounted event tickets

Work-life balance with flexible hours

Résumé du poste

ICC Sydney is seeking a casual Ticketing Administrator to coordinate group bookings and manage ticketing enquiries for major events, including Premier's Gala Concert 2027. The role is office-based with a seven-day rotating roster, up to 30 hours per week.

Join a dynamic Live Events team at Australia’s leading convention precinct in Darling Harbour, offering flexible hours, event-day support and opportunities to engage with clients and venue partners.

Qualifications

• Experience in ticketing, box office, bookings administration or customer service.
• Ability to coordinate group bookings and ticket allocations with high accuracy.
• Proficiency with Microsoft Office and ticketing systems.

Responsabilités

• Deliver exceptional customer service with stakeholders and patrons.
• Provide guidance to casual box office staff.
• Support ticketing and attendance targets through proactive administration.
• Identify improvements to ticketing processes and customer experience.
• Coordinate ticketing operations: sales, allocations, group bookings, reporting.
• Maintain accurate ticketing records and event information.
• Provide administrative and event-day support for successful delivery.

Connaissances

Ticketing

Customer service

Group bookings

Box office operations

Microsoft Office

Formation

Higher School Certificate or equivalent

Outils

Ticketek Aspect

Description du poste

Job Description

The Ticketing Administrator is responsible for coordinating the Group Bookings process for key events such as the Premier's Gala Concert 2027, delivering accurate and efficient ticketing administration, managing internal and external ticketing enquiries, and providing event support for ICC Sydney Live Events ticketing team. The role is focused on delivering a high standard of service for customers, clients, venue partners, and internal stakeholders.

This is a casual position offering up to 30 hours per week on a seven-day rotating roster. While this role is primarily office-based during standard business hours (9am - 5pm, Monday to Friday) occasional evening and weekend work may be required to support operational requirements.

You will

• Deliver exceptional customer service by building and maintaining positive relationships with customers, clients, venue partners, and internal stakeholders, ensuring all ticketing enquiries and requests are managed promptly and professionally.
• Provide guidance and support to casual box office staff, contributing to effective team performance and a positive patron experience.
• Support the achievement of ticketing and attendance targets through proactive ticketing administration and customer engagement.
• Identify and implement improvements to ticketing processes, operational efficiencies, and customer experience.
• Coordinate and administer ticketing operations for events, including ticket sales, allocations, group bookings, complimentary tickets, reporting and event-day ticketing activities.
• Maintain accurate ticketing systems, records, and event information to support effective event delivery and reporting.
• Contribute to the successful planning and delivery of events by providing administrative, operational, and event-day support as required.

About the Employer

At ICC Sydney, Australia's leading convention, exhibition and entertainment precinct, we're more than just a world class venue and brand - we're a community of passionate professionals dedicated to putting our people first. As part of our close-knit team, you'll help deliver unforgettable events and experiences in a space that fosters creativity and collaboration., ICC Sydney offers more than just a job - we provide the chance to be part of something extraordinary. We create world class experiences while fostering a collaborative, inclusive culture where your ideas and skills are valued.

As part of our team, you'll help deliver unforgettable events and experiences while enjoying a range of exceptional benefits, including:

• Free and fresh daily meals.
• Heavily discounted car parking and dry cleaning.
• Access to exclusive health insurance offers and an executive superannuation arrangement.
• Team social events; regular companywide meetings and networking, annual awards night, social clubs and committees and diversity and inclusion activations.
• Access to discounted or complimentary event tickets
• We encourage your work life balance and offer flexibility to suit you.As an international company, Legends Global can offer future career opportunities throughout our global network of venues.

CBD location close to public transport and in the heart of the Darling Harbour precinct.

ICC Sydney is committed to prioritising equitable, sustainable and innovative practices for all team members and visitors. This includes people with all abilities, First Nations Peoples, people across all generations, LGBTQIA+ individuals, new Australians, parents and carers, and families of all structures. Our diverse, passionate team drives a culture of collaboration, inclusion and service excellence.

To be eligible for employment you must have valid working rights in Australia.

Please Note; relevant screening checks will be conducted as part of the recruitment process. This includes a National Police Background Check for successful candidates. You will also be required to show proof of identity that meets the 100-point check. Shortlisted candidates may also be required to complete an appropriate and relevant health assessment as part of the recruitment process.

Join us at ICC Sydney, where you can bring your best, whole self to a team that truly puts people first.

About the Candidate

• Valid working rights in Australia.
• You must be 18 years or over.
• Higher School Certificate or equivalent
• Demonstrated experience in ticketing, box office, bookings administration or customer service, preferably within the live events, entertainment or venue industry.
• Experience coordinating group bookings, ticket allocations and customer enquiries while maintaining a high level of accuracy and attention to detail.
• Proven ability to manage competing priorities, meet deadlines and work effectively in a fast-paced environment.
• Proficiency in ticketing systems and Microsoft Office applications, with experience using Ticketek Aspect highly regarded.
• Excellent interpersonal and communication skills, with the ability to build positive relationships with customers, clients and internal stakeholders.