APS5 Gov Admin & Client Services Officer – Canberra

Compass Group Pty Limited; Canberra; On-site; AUD 74,000 - 88,000; Full time

Benefits offered by this job

12% Super

Job summary

Compass Group Pty Limited in Canberra is seeking an experienced APS5 Client Service and Administration Officer to support a busy government agency. The role involves handling client inquiries, processing applications, maintaining records and delivering efficient administrative services in a security-focused environment.

You will act as a primary contact for clients, liaise with stakeholders and assist with project work and improvements while ensuring compliance with policies.

Qualifications

• Strong administration, coordination and organisational skills.
• Customer-focused approach and excellent communication skills.
• Ability to manage multiple priorities in a high-volume environment.
• Strong attention to detail and sound judgement.
• Experience interpreting and applying policies, procedures or guidelines.
• Strong stakeholder engagement skills and the ability to work collaboratively within a team.

Responsibilities

• Acting as a key point of contact for clients via phone, email and in person interactions.
• Responding to enquiries and providing accurate advice in line with established policies and procedures.
• Processing applications and ensuring records are maintained accurately.
• Managing sensitive information and undertaking administrative checks.
• Liaising with internal stakeholders, external providers and government agencies.
• Preparing correspondence, documentation and recommendations for decision-makers.
• Supporting process improvement initiatives and maintaining operational procedures.
• Assisting with projects and providing broader administrative support across the team.

Skills

Administration

Client service

Coordination

Stakeholder engagement

Policy interpretation

Job description

Compass Group Pty Limited in Canberra is seeking an experienced APS5 Client Service and Administration Officer to support a busy government agency. The role involves handling client inquiries, processing applications, maintaining records and delivering efficient administrative services in a security-focused environment.

You will act as a primary contact for clients, liaise with stakeholders and assist with project work and improvements while ensuring compliance with policies.