Auto Parts Retail: Customer Sales & Service Pro

Junee Southern Cross; Canberra; On-site; AUD 74,000 - 88,000; Full time

Job summary

SOS Recruitment is hiring an APS4/5 Client Services and Administration Officer in Canberra. You will handle client enquiries, process applications, maintain records, and support operational processes in a busy corporate environment.

Key duties include frontline client contact, policy-adherent advice, and collaboration with stakeholders to improve service delivery. The role requires strong organisational skills and the ability to manage multiple priorities.

Qualifications

• Experience in client service, administration or application processing roles.
• Strong organisational and time-management skills.
• Ability to work both independently and in a team.

Responsibilities

• Act as primary contact for clients via phone, email and in person.
• Provide accurate advice in line with policies and service standards.
• Receive, review and process applications, ensuring completeness.
• Maintain accurate client records and update internal systems.
• Coordinate with internal and external stakeholders to progress processes.
• Assist with development and maintenance of SOPs.
• Support team with projects relating to policy and service delivery.

Skills

Client service

Administration

Application processing

Record management

Education

Certificate III/IV in Government

NV1 security clearance (desirable)

Job description

APS4/5 Client Services and Administration Officer

Location: Canberra, ACT

Start date: January 2027

Duration: Approx. 12 months with potential to extend

Pay rate:

• APS4: $53.92 – $57.48 per hour plus 12% super
• APS5: $59.46 – $63.53 per hour plus 12% super

Security requirements: Current NV1 Security Clearance required

SOS Recruitment is seeking experienced APS4/5 Client Services and Administration Officers to join a Federal Government Department in Canberra. This opportunity will see you providing high‑quality client service and administrative support within a busy corporate services environment. You will be responsible for managing client enquiries, processing applications, maintaining accurate records and supporting operational processes. Working within a collaborative team, you will contribute to efficient service delivery and continuous improvement initiatives.

Responsibilities

• Act as a primary point of contact for clients via phone, email and in person, responding to enquiries and resolving concerns.
• Provide accurate and timely advice in accordance with relevant policies, procedures and service standards.
• Receive, review and process applications, ensuring completeness and accuracy.
• Maintain accurate client records and update internal systems.
• Liaise with internal and external stakeholders to progress and finalise administrative processes.
• Coordinate processes involving external service providers and government agencies.
• Process sensitive external checks in accordance with relevant procedures.
• Prepare clear and accurate documentation for delegate consideration and approval.
• Assist with the development and maintenance of Standard Operating Procedures (SOPs).
• Support Team Leaders with projects relating to policy, service delivery and operational improvements.
• Provide general administrative assistance across the section as required.

Experience / Requirements

• Knowledge of security clearance vetting processes and the Australian Government Protective Security Policy Framework (desirable).
• Certificate III or IV in Government (desirable but not essential).
• Demonstrated experience in client service, administration or application processing roles.
• Strong organisational, problem‑solving and time‑management skills.
• Ability to manage competing priorities and meet tight deadlines in a fast‑paced environment.
• Excellent written and verbal communication skills, with the ability to manage sensitive client enquiries professionally.
• Sound judgement and the ability to interpret and apply relevant policies and procedures.
• Ability to work independently and collaboratively within a team environment.
• Experience managing high volumes of enquiries and maintaining accurate records.
• Valid driver’s licence (desirable).
• Must hold a current Australian Government NV1 Security Clearance prior to commencement.

Applications for this role will close on 2 November 2026. If your application is received after this date, we’ll be happy to keep your CV on file for similar opportunities that may come up. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, women, people with family responsibilities, and individuals from diverse cultural, linguistic, religious and LGBTIQ backgrounds.