Govt Client Services & Admin Officer (APS4/5) NV1 Clearance

Kapital Kebab; Canberra; On-site; AUD 74,000 - 88,000; Full time

Job summary

SOS Recruitment is seeking experienced APS4/5 Client Services and Administration Officers to join a Federal Government Department in Canberra. The role focuses on high-quality client service, processing applications, and maintaining accurate records in a busy corporate services environment.

You will manage enquiries, support operational processes, and contribute to service delivery improvements within a collaborative team.

Qualifications

• Demonstrated experience in client service, administration or application processing roles.
• Strong organisational, problem-solving and time management skills.
• Ability to manage competing priorities and meet tight deadlines in a fast-paced environment.
• Excellent written and verbal communication skills, with ability to handle sensitive enquiries.

Responsibilities

• Act as a primary point of contact for clients via phone, email and in person, responding to enquiries and resolving concerns.
• Provide accurate and timely advice in accordance with relevant policies, procedures and service standards.
• Receive, review and process applications, ensuring completeness and accuracy.
• Maintain accurate client records and update internal systems.
• Liaise with internal and external stakeholders to progress and finalise administrative processes.
• Coordinate processes involving external service providers and government agencies.
• Process sensitive external checks in accordance with relevant procedures.
• Prepare clear and accurate documentation for delegate consideration and approval.
• Assist with the development and maintenance of Standard Operating Procedures (SOPs).
• Support Team Leaders with projects relating to policy, service delivery and operational improvements.
• Provide general administrative assistance across the section as required.

Skills

Client service experience

Administration

Time management

Written & verbal communication

Prioritisation

Team collaboration

Education

Certificate III/IV in Government

Job description

SOS Recruitment is seeking experienced APS4/5 Client Services and Administration Officers to join a Federal Government Department in Canberra. The role focuses on high-quality client service, processing applications, and maintaining accurate records in a busy corporate services environment.

You will manage enquiries, support operational processes, and contribute to service delivery improvements within a collaborative team.