Government Client Services & Admin Officer - Canberra (NV1)

Telstra Corporation; Canberra; On-site; AUD 74,000 - 88,000; Full time

Job summary

SOS Recruitment is seeking experienced APS4/5 Client Services and Administration Officers to join a Federal Government Department in Canberra. This role provides high-quality client service and administrative support within a busy corporate services environment, handling enquiries, processing applications and maintaining records.

You will work within a collaborative team to support efficient service delivery and continuous improvement initiatives, with a January 2027 start and a tentative

Qualifications

• Knowledge of security clearance vetting processes and the Australian Government Protective Security Policy Framework (desirable).
• Demonstrated experience in client service, administration or application processing roles.
• Certificate III or IV in Government (desirable but not essential).
• Strong organisational, problem-solving and time management skills.

Responsibilities

• Act as a primary point of contact for clients via phone, email and in person, responding to enquiries and resolving concerns.
• Provide accurate and timely advice in accordance with relevant policies, procedures and service standards.
• Receive, review and process applications, ensuring completeness and accuracy.
• Maintain accurate client records and update internal systems.
• Liaise with internal and external stakeholders to progress and finalise administrative processes.
• Coordinate processes involving external service providers and government agencies.
• Process sensitive external checks in accordance with relevant procedures.
• Prepare documentation for delegate consideration and approval.
• Assist with the development and maintenance of Standard Operating Procedures (SOPs).
• Support Team Leaders with projects relating to policy, service delivery and operational improvements.
• Provide general administrative assistance across the section as required.

Skills

Client service

Administration

Time management

Communication

Policy understanding

Education

Certificate III/IV in Government

Job description

SOS Recruitment is seeking experienced APS4/5 Client Services and Administration Officers to join a Federal Government Department in Canberra. This role provides high-quality client service and administrative support within a busy corporate services environment, handling enquiries, processing applications and maintaining records.

You will work within a collaborative team to support efficient service delivery and continuous improvement initiatives, with a January 2027 start and a tentative