Federal Client Services & Admin Officer (APS4/5) – Canberra

Junee Southern Cross; Canberra; On-site; AUD 74,000 - 88,000; Full time

Job summary

SOS Recruitment is seeking experienced APS4/5 Client Services and Administration Officers to join a Federal Government Department in Canberra. You will provide high-quality client service and administrative support within a busy corporate services environment, handling enquiries, processing applications and maintaining records.

This role requires NV1 clearance, and involves working collaboratively to drive service delivery improvements.

Qualifications

• Experience in client service, administration or application processing roles.
• Strong organisational, problem-solving and time management skills.
• Excellent written and verbal communication skills.
• Ability to work both independently and in a team.

Responsibilities

• Act as a primary contact for clients via phone, email and in person.
• Provide accurate and timely advice in accordance with policies and service standards.
• Receive, review and process applications, ensuring completeness and accuracy.
• Maintain accurate client records and update internal systems.
• Liaise with stakeholders to progress and finalise administrative processes.
• Coordinate processes involving external service providers and government agencies.
• Process sensitive external checks in accordance with procedures.
• Prepare documentation for delegate consideration and SOP updates.
• Support Team Leaders with policy, service delivery and efficiency projects.
• Provide general administrative assistance across the section.

Skills

Client service

Administration

Record keeping

Time management

Communication

Policy understanding

Independent work

Education

Certificate III or IV in Government

Job description

SOS Recruitment is seeking experienced APS4/5 Client Services and Administration Officers to join a Federal Government Department in Canberra. You will provide high-quality client service and administrative support within a busy corporate services environment, handling enquiries, processing applications and maintaining records.

This role requires NV1 clearance, and involves working collaboratively to drive service delivery improvements.