Govt Client Services & Admin Officer (NV1) – Canberra

Junee Southern Cross; Canberra; On-site; AUD 74,000 - 88,000; Full time

Job summary

SOS Recruitment is hiring an APS4/5 Client Services and Administration Officer in Canberra. You will handle client enquiries, process applications, maintain records, and support operational processes in a busy corporate environment.

Key duties include frontline client contact, policy-adherent advice, and collaboration with stakeholders to improve service delivery. The role requires strong organisational skills and the ability to manage multiple priorities.

Qualifications

• Experience in client service, administration or application processing roles.
• Strong organisational and time-management skills.
• Ability to work both independently and in a team.

Responsibilities

• Act as primary contact for clients via phone, email and in person.
• Provide accurate advice in line with policies and service standards.
• Receive, review and process applications, ensuring completeness.
• Maintain accurate client records and update internal systems.
• Coordinate with internal and external stakeholders to progress processes.
• Assist with development and maintenance of SOPs.
• Support team with projects relating to policy and service delivery.

Skills

Client service

Administration

Application processing

Record management

Education

Certificate III/IV in Government

NV1 security clearance (desirable)

Job description

SOS Recruitment is hiring an APS4/5 Client Services and Administration Officer in Canberra. You will handle client enquiries, process applications, maintain records, and support operational processes in a busy corporate environment.

Key duties include frontline client contact, policy-adherent advice, and collaboration with stakeholders to improve service delivery. The role requires strong organisational skills and the ability to manage multiple priorities.