Client Services & Administration Officer (APS4/5)

Harvey Norman Ltd; Canberra; On-site; AUD 73,000 - 88,000; Full time

Job summary

SOS Recruitment is seeking an APS4/5 Client Services and Administration Officer to join a Federal Government Department in Canberra. The role focuses on delivering high-quality client service, processing applications, maintaining records and supporting corporate services processes.

You will work within a busy team, responding to enquiries via phone, email and in person, and contribute to continuous improvement initiatives.

Qualifications

• Experience in client service, administration or application processing roles.
• Strong organisational, problem-solving and time management skills.
• Ability to manage competing priorities and meet tight deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.
• Must hold a current Australian Government NV1 Security Clearance prior to commencement.
• Knowledge of security clearance vetting processes (desirable).
• Certificate III or IV in Government (desirable but not essential).

Responsibilities

• Act as a primary point of contact for clients via phone, email and in person, responding to enquiries and resolving concerns.
• Provide accurate and timely advice in accordance with relevant policies, procedures and service standards.
• Receive, review and process applications, ensuring completeness and accuracy.
• Maintain accurate client records and update internal systems.
• Liaise with internal and external stakeholders to progress and finalise administrative processes.
• Coordinate processes involving external service providers and government agencies.
• Process sensitive external checks in accordance with relevant procedures.
• Prepare clear and accurate documentation for delegate consideration and approval.
• Assist with the development and maintenance of Standard Operating Procedures (SOPs).
• Support Team Leaders with projects relating to policy, service delivery and operational improvements.
• Provide general administrative assistance across the section as required.

Skills

Client service

Administration

Application processing

Organisational skills

Time management

Communication skills

Education

Certificate III/IV in Government

Job description

SOS Recruitment is seeking an APS4/5 Client Services and Administration Officer to join a Federal Government Department in Canberra. The role focuses on delivering high-quality client service, processing applications, maintaining records and supporting corporate services processes.

You will work within a busy team, responding to enquiries via phone, email and in person, and contribute to continuous improvement initiatives.