Government Client Services Officer — Admin & Records

IHG Hotels & Resorts; Canberra; On-site; AUD 74,000 - 88,000; Full time

Job summary

SOS Recruitment is seeking experienced APS4/5 Client Services and Administration Officers to join a Federal Government Department in Canberra. You will handle client enquiries, manage records, and support business processes with a strong focus on accuracy and service quality.

In a busy environment you will process applications, liaise with stakeholders and assist with SOPs and project work, delivering timely and compliant outcomes. Apply by the stated closing date.

Qualifications

• Experience in client service, administration or application processing roles.
• Knowledge of security clearance vetting processes or PPF framework is desirable.
• Certificate III/IV in Government is desirable but not essential.

Responsibilities

• Act as primary contact for clients via phone, email and in person.
• Provide accurate and timely advice in line with policies and standards.
• Receive, review and process applications ensuring completeness and accuracy.
• Maintain client records and update internal systems.
• Coordinate with stakeholders to progress administrative processes.
• Assist with SOP development and ongoing operational improvements.
• Support team leaders with policy and service delivery projects.

Skills

Client service

Administration

Time management

Written communication

Verbal communication

Education

Certificate III or IV in Government

Job description

SOS Recruitment is seeking experienced APS4/5 Client Services and Administration Officers to join a Federal Government Department in Canberra. You will handle client enquiries, manage records, and support business processes with a strong focus on accuracy and service quality.

In a busy environment you will process applications, liaise with stakeholders and assist with SOPs and project work, delivering timely and compliant outcomes. Apply by the stated closing date.