Gov Admin & Client Services Lead (NV1)

Workpro; Canberra; On-site; AUD 74,000 - 88,000; Full time

Job summary

Workpro in Canberra is seeking an experienced APS4/5 Client Services and Administration Officer to join a security-focused Commonwealth Government environment. You will manage client enquiries, process applications and maintain records while ensuring high-standard customer service.

This NV1-cleared role supports a busy team with processing, checks, and stakeholder liaison, offering a 12-month contract with extension potential.

Qualifications

• Strong administration, coordination and organisational skills.
• A customer-focused approach and excellent communication skills.
• The ability to manage multiple priorities in a high-volume environment.
• Strong attention to detail and sound judgement.
• Experience interpreting and applying policies, procedures or guidelines.
• Strong stakeholder engagement and the ability to work collaboratively within a team.

Responsibilities

• Acting as a key point of contact for clients via phone, email and in person interactions.
• Responding to enquiries and providing accurate advice in line with established policies and procedures.
• Processing applications and ensuring records are maintained accurately.
• Managing sensitive information and undertaking administrative checks.
• Liaising with internal stakeholders, external providers and government agencies.
• Preparing correspondence, documentation and recommendations for decision-makers.
• Supporting process improvement initiatives and maintaining operational procedures.
• Assisting with projects and providing broader administrative support across the team.

Skills

Administration

Client service

Coordination

Communication

Multitasking

Stakeholder engagement

Policies interpretation

Education

Certificate III/IV Government or equivalent

Job description

Workpro in Canberra is seeking an experienced APS4/5 Client Services and Administration Officer to join a security-focused Commonwealth Government environment. You will manage client enquiries, process applications and maintain records while ensuring high-standard customer service.

This NV1-cleared role supports a busy team with processing, checks, and stakeholder liaison, offering a 12-month contract with extension potential.