Customer Banking Specialist - Kingsgrove

Junee Southern Cross; Canberra; On-site; AUD 74,000 - 88,000; Full time

Job summary

SOS Recruitment is seeking experienced APS4/5 Client Services and Administration Officers to join a Federal Government Department in Canberra. You will provide high-quality client service and administrative support within a busy corporate services environment, handling enquiries, processing applications and maintaining records.

This role requires NV1 clearance, and involves working collaboratively to drive service delivery improvements.

Qualifications

• Experience in client service, administration or application processing roles.
• Strong organisational, problem-solving and time management skills.
• Excellent written and verbal communication skills.
• Ability to work both independently and in a team.

Responsibilities

• Act as a primary contact for clients via phone, email and in person.
• Provide accurate and timely advice in accordance with policies and service standards.
• Receive, review and process applications, ensuring completeness and accuracy.
• Maintain accurate client records and update internal systems.
• Liaise with stakeholders to progress and finalise administrative processes.
• Coordinate processes involving external service providers and government agencies.
• Process sensitive external checks in accordance with procedures.
• Prepare documentation for delegate consideration and SOP updates.
• Support Team Leaders with policy, service delivery and efficiency projects.
• Provide general administrative assistance across the section.

Skills

Client service

Administration

Record keeping

Time management

Communication

Policy understanding

Independent work

Education

Certificate III or IV in Government

Job description

Position

APS4/5 Client Services and Administration Officer

Location

Canberra, ACT

Start date

January 2027

Duration

Approx. 12 months with potential to extend

Pay rate

APS4: $53.92 – $57.48 per hour plus 12% super; APS5: $59.46 – $63.53 per hour plus 12% super

Security requirements

Current NV1 Security Clearance required

SOS Recruitment is seeking experienced APS4/5 Client Services and Administration Officers to join a Federal Government Department in Canberra.

This opportunity will see you providing high-quality client service and administrative support within a busy corporate services environment. You will be responsible for managing client enquiries, processing applications, maintaining accurate records and supporting operational processes. Working within a collaborative team, you will contribute to efficient service delivery and continuous improvement initiatives.

Responsibilities

• Act as a primary point of contact for clients via phone, email and in person, responding to enquiries and resolving concerns.
• Provide accurate and timely advice in accordance with relevant policies, procedures and service standards.
• Receive, review and process applications, ensuring completeness and accuracy.
• Maintain accurate client records and update internal systems.
• Liaise with internal and external stakeholders to progress and finalise administrative processes.
• Coordinate processes involving external service providers and government agencies.
• Process sensitive external checks in accordance with relevant procedures.
• Prepare clear and accurate documentation for delegate consideration and approval.
• Assist with the development and maintenance of Standard Operating Procedures (SOPs).
• Support Team Leaders with projects relating to policy, service delivery and operational improvements.
• Provide general administrative assistance across the section as required.

Experience and Requirements

• Knowledge of security clearance vetting processes and the Australian Government Protective Security Policy Framework (desirable).
• Certificate III or IV in Government (desirable but not essential).
• Demonstrated experience in client service, administration or application processing roles.
• Strong organisational, problem-solving and time management skills.
• Ability to manage competing priorities and meet tight deadlines in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to manage sensitive client enquiries professionally.
• Sound judgement and the ability to interpret and apply relevant policies and procedures.
• Ability to work independently and collaboratively within a team environment.
• Experience managing high volumes of enquiries and maintaining accurate records.
• Valid driver's licence (desirable).
• Must hold a current Australian Government NV1 Security Clearance prior to commencement.

Applications for this role will close on 2 November2026.

SOS Recruitment is committed to workplace diversity and equity in employment. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, women, people with family responsibilities, and individuals from diverse cultural, linguistic, religious and LGBTIQ backgrounds.