APS2 - Passport Production Officer

Programmed; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

PERSOL in Sydney is seeking an APS2 Passport Production Officer to support secure, efficient passport services through a range of administrative and processing duties.

Responsibilities include data entry, document checks and quality assurance, with an emphasis on accuracy and meeting KPIs in a busy government setting. This is a 100% office-based role requiring Australian citizenship and security clearance eligibility.

Qualifications

• Experience in administration, data entry, document processing or a high-volume processing environment.
• Strong attention to detail and accuracy.
• Good computer skills and confidence with Microsoft Office and internal systems.
• Ability to follow instructions, procedures and established processes.
• Organised and able to work efficiently in a repetitive, fast-paced environment.
• Ability to meet productivity targets and KPIs.
• Reliable, positive attitude and willingness to learn new tasks.

Responsibilities

• Scan passport application forms, photographs and supporting documentation.
• Process and enter information into internal systems accurately.
• Check photographs and documents for quality and suitability.
• Verify data and ensure correct recording.
• Conduct quality assurance checks for errors or inconsistencies.
• Sort, organise, and manage physical applications and records.
• Support filing, storage and secure disposal processes.
• Perform repetitive administrative tasks while maintaining accuracy and productivity.
• Collaborate with team to meet operational requirements and KPIs.

Skills

Administration

Data entry

Document processing

High-volume processing

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

This is an excellent opportunity for someone with strong administrative, and stakeholder engagement skills who is looking to build on their experience within the Australian Government.

About the Role

As an APS2 Passport Production Officer, you will support the delivery of a secure, efficient and responsive passport service by undertaking a range of administrative and processing duties.

Key responsibilities may include:

• Scanning passport application forms, photographs and supporting documentation
• Processing and entering information into internal systems accurately and efficiently
• Checking passport photographs and documents for quality and suitability
• Verifying data and ensuring information is correctly recorded
• Undertaking quality assurance checks to identify errors or inconsistencies
• Sorting, organising and managing physical applications and records
• Supporting document filing, storage and secure disposal processes
• Performing repetitive administrative and processing tasks while maintaining accuracy and productivity
• Working collaboratively within a team to meet operational requirements, deadlines and individual performance targets (KPIs)

About You

To be successful, you will ideally have:

• Previous experience in administration, data entry, document processing or a high-volume processing environment
• Strong attention to detail and a commitment to accuracy
• Good computer skills and confidence using Microsoft Office and internal systems
• The ability to follow instructions, procedures and established processes
• Good organisational skills and the ability to work efficiently in a repetitive, fast-paced environment
• The ability to meet productivity targets and individual KPIs
• A positive attitude, reliability and willingness to learn new tasks
• The ability to work independently while contributing effectively to a team

Security Requirements

• Australian Citizenship is essential
• Baseline security clearance is preferred, or the ability to obtain one

What's on Offer?

• APS2 level opportunity within the Federal Government
• Sydney-based role
• Opportunity to gain valuable government experience
• Supportive and professional team environment
• Potential for contract extensions for the right candidates
• These positions are 100% office-based. There is no work-from-home arrangement available.

If you are an experienced data entry or government professional looking for your next opportunity, we would love to hear from you.

Who we are

At PERSOL, we connect people to meaningful work and growth.
With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.

We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds and perspectives.
We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.