APS2 Production Support Officer

Select Aust Sydney; Melbourne; On-site; AUD 50,000 - 66,000; Full time

Job summary

Randstad is seeking a Production Support Officer (APS 2) for a Melbourne CBD onsite contract role. You will handle high-volume document digitisation, imaging, and records processing in a secure government environment.

The role requires attention to detail, IT proficiency and discretion handling sensitive records. Responsibilities include triaging applications, performing data verification, and ensuring quality across scanning, sorting and destruction according to strict procedures.

Qualifications

• Attention to detail when handling sensitive paperwork and verifying data.
• IT literacy with comfortable use of standard hardware, software and imaging systems.
• Discretion and integrity in managing confidential records.
• Adaptability and resilience for repetitive workflows and changing priorities.
• Personal accountability for individual outputs within a team.

Responsibilities

• Digitise documents and images at high volume, including forms, identity documents and photos, with basic quality checks.
• Sort, triage and manage batches of applications, separating priority vs routine work.
• Perform basic data verification, image enhancements and pre-print quality checks.
• Handle exceptions and mail sorting, re-scan as needed to improve output quality.
• Manage records including safe storage, archiving and authorized destruction per security protocols.

Skills

Attention to detail

IT literacy

Discretion & integrity

Adaptability & resilience

Personal accountability

Tools

Imaging systems

Document management software

Job description

Job Type: Contract position | Full time position

Job Description

APS2 Production Support Officer ASAP Start until April 2027 Pay rate: $42.33ph + super

Australian Citizenship is Mandatory requirement. Full time hours - 100% onsite role - NO WFH available Location: Melbourne CBD

About the Role Join an essential operational environment dedicated to delivering a secure, responsive, and efficient service to the Australian public. As a Production Support Officer (APS 2) , you will play a key part in back-of-house operations, processing physical application materials and managing critical records.

Key Responsibilities

• Document Digitisation & Imaging: High-volume scanning of application forms, supporting identity documents, and photos (including cleaning and basic assessment of photo suitability).
• Document Separation & Triage: Manually sorting and separating application batches, triaging complex applications, and managing incorrectly categorized items (such as priority vs. routine processing).
• Quality Assurance & Verification: Performing basic data verification, image enhancements, pre-print assurance, and quality authorisations.

• Exception Handling & Mail Sorting: Managing manual exceptions, re-scanning files to improve output quality, and sorting incoming/outgoing mail.
• Records Management: Safely storing, archiving, and carrying out authorized destruction of records and accountable materials according to strict security protocols.

Work Environment

Work Variety: Officers will be trained across a range of duties and are expected to remain adaptable and flexible to meet shifting operational demands.

Physical Tasks: The position involves physical components, including manual handling/lifting, walking, and standing for prolonged periods alongside repetitive scanning and administrative tasks.

Who

We Are Looking For

• Attention to Detail: Proven thoroughness and accuracy when handling sensitive paperwork and verifying data.
• IT Literacy: Practical comfort using standard hardware, software, desktop applications, and imaging systems.
• Discretion & Integrity: The ability to handle sensitive personal records with the highest level of confidentiality.
• Adaptability & Resilience: A positive approach to managing repetitive workflows with sustained focus, quickly overcoming challenges, and adapting to operational priorities.
• Personal Accountability: A strong work ethic and willingness to take ownership of individual outputs within a collaborative production team.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.