Administrator

Programmed GO; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Programmed GO in Sydney is seeking an APS2 Production Officer to support the delivery of a secure passport service with administrative and processing duties. You will handle high-volume data entry, document scanning and quality checking in a structured, fast-paced environment.

Based in Sydney, you will work with a team to meet KPIs, receive training across duties, and adapt to changing operational requirements.

Qualifications

• Experience in administration, data entry, document processing or high-volume processing environments.
• Strong attention to detail and a commitment to accuracy.
• Good computer skills and confidence using Microsoft Office and internal systems.
• Ability to follow instructions, procedures and established processes.
• Organised and able to work efficiently in a repetitive, fast-paced environment.
• Ability to meet productivity targets and KPIs.
• Reliable, with a positive attitude and willingness to learn new tasks.
• Ability to work independently while contributing to a team.

Responsibilities

• Scanning passport application forms, photographs and supporting documentation.
• Processing and entering information into internal systems accurately and efficiently.
• Checking passport photographs and documents for quality and suitability.
• Verifying data and ensuring information is correctly recorded.
• Undertaking quality assurance checks to identify errors or inconsistencies.
• Sorting, organising and managing physical applications and records.
• Supporting document filing, storage and secure disposal processes.
• Performing repetitive administrative and processing tasks while maintaining accuracy and productivity.
• Working collaboratively within a team to meet operational requirements, deadlines and KPIs.

Skills

Administration

Data entry

Document processing

Stakeholder engagement

Attention to detail

Tools

Microsoft Office

Internal systems

Job description

This is an excellent opportunity for someone with strong administrative, case management and stakeholder engagement skills who is looking to build on their experience within the Australian Government.

About the Role

As an APS2 Production Officer, you will support the delivery of a secure, efficient and responsive passport service by undertaking a range of administrative and processing duties.

You will play an important role in ensuring passport applications and supporting documents are processed accurately and within required timeframes. This position involves high-volume data entry, document scanning, image processing and quality checking in a structured, fast-paced environment.

Key responsibilities may include:

• Scanning passport application forms, photographs and supporting documentation
• Processing and entering information into internal systems accurately and efficiently
• Checking passport photographs and documents for quality and suitability
• Verifying data and ensuring information is correctly recorded
• Undertaking quality assurance checks to identify errors or inconsistencies
• Sorting, organising and managing physical applications and records
• Supporting document filing, storage and secure disposal processes
• Performing repetitive administrative and processing tasks while maintaining accuracy and productivity
• Working collaboratively within a team to meet operational requirements, deadlines and individual performance targets (KPIs)

Officers will receive training across a variety of duties and are expected to be flexible and adaptable as operational requirements change. Some tasks may involve prolonged periods of sitting or standing, walking and manual handling.

About You

• Previous experience in administration, data entry, document processing or a high-volume processing environment
• Strong attention to detail and a commitment to accuracy
• Good computer skills and confidence using Microsoft Office and internal systems
• The ability to follow instructions, procedures and established processes
• Good organisational skills and the ability to work efficiently in a repetitive, fast-paced environment
• The ability to meet productivity targets and individual KPIs
• A positive attitude, reliability and willingness to learn new tasks
• The ability to work independently while contributing effectively to a team

Security Requirements

• Australian Citizenship is essential
• Baseline security clearance is preferred, or the ability to obtain one

What's on Offer?

• APS2 level opportunity within the Federal Government
• Sydney-based role
• Opportunity to gain valuable government experience
• Supportive and professional team environment
• Potential for contract extensions for the right candidates
• These positions are 100% office-based. There is no work-from-home arrangement available.

If you are an experienced data entry or government professional looking for your next opportunity, we would love to hear from you.