APS2 - Passport Production Officer

PERSOL; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

PERSOL is seeking a capable APS2 Passport Production Officer in Sydney to support a secure, efficient passport service. You will handle administrative tasks, data entry, document processing and QA checks in a fast-paced, office-based environment.

Key duties include scanning, entering data, verifying documents, maintaining accuracy, and collaborating with teammates to meet targets and KPIs. Citizenship and security clearance readiness are important for this government role.

Qualifications

• Experience in administration, data entry, document processing or high-volume processing environments.
• Strong attention to detail and accuracy.
• Good computer skills and confidence using Microsoft Office and internal systems.
• Ability to follow instructions and established processes.
• Organisational skills in a fast-paced, repetitive environment.
• Ability to meet productivity targets and KPIs.
• Positive attitude, reliability and willingness to learn.
• Ability to work independently while contributing to a team.

Responsibilities

• Scanning passport application forms, photographs and supporting documentation.
• Processing and entering information into internal systems accurately and efficiently.
• Checking passport photographs and documents for quality and suitability.
• Verifying data and ensuring information is correctly recorded.
• Undertaking quality assurance checks to identify errors or inconsistencies.
• Sorting, organising and managing physical applications and records.
• Supporting document filing, storage and secure disposal processes.
• Performing repetitive administrative and processing tasks while maintaining accuracy and productivity.
• Working collaboratively within a team to meet operational requirements, deadlines and KPIs.

Skills

Administration

Data entry

Document processing

High-volume processing

Attention to detail

Microsoft Office

Organisational skills

KPIs

Team collaboration

Independent work

Tools

Microsoft Office Suite

Internal systems

Job description

This is an excellent opportunity for someone with strong administrative, and stakeholder engagement skills who is looking to build on their experience within the Australian Government.

About the Role

As an APS2 Passport Production Officer, you will support the delivery of a secure, efficient and responsive passport service by undertaking a range of administrative and processing duties.

Key responsibilities may include:

• Scanning passport application forms, photographs and supporting documentation
• Processing and entering information into internal systems accurately and efficiently
• Checking passport photographs and documents for quality and suitability
• Verifying data and ensuring information is correctly recorded
• Undertaking quality assurance checks to identify errors or inconsistencies
• Sorting, organising and managing physical applications and records
• Supporting document filing, storage and secure disposal processes
• Performing repetitive administrative and processing tasks while maintaining accuracy and productivity
• Working collaboratively within a team to meet operational requirements, deadlines and individual performance targets (KPIs)

About You

To be successful, you will ideally have:

• Previous experience in administration, data entry, document processing or a high-volume processing environment
• Strong attention to detail and a commitment to accuracy
• Good computer skills and confidence using Microsoft Office and internal systems
• The ability to follow instructions, procedures and established processes
• Good organisational skills and the ability to work efficiently in a repetitive, fast-paced environment
• The ability to meet productivity targets and individual KPIs
• A positive attitude, reliability and willingness to learn new tasks
• The ability to work independently while contributing effectively to a team

Security Requirements

• Australian Citizenship is essential
• Baseline security clearance is preferred, or the ability to obtain one

What's on Offer?

• APS2 level opportunity within the Federal Government
• Sydney-based role
• Opportunity to gain valuable government experience
• Supportive and professional team environment
• Potential for contract extensions for the right candidates
• These positions are 100% office-based. There is no work-from-home arrangement available.

If you are an experienced data entry or government professional looking for your next opportunity, we would love to hear from you.

We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.

We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.