APS2 Production Support Officer

Randstad; Melbourne; On-site; AUD 48,000 - 69,000; Full time

Job summary

Randstad Pty is seeking an APS2 Production Support Officer for an essential, onsite role in Melbourne CBD. The position involves processing physical application materials, managing records with high data integrity and strict confidentiality, and supporting back-of-house operations in a secure environment.

Responsibilities include document digitisation, triage, QA verification, mail handling, and records management.

Qualifications

• Attention to detail when handling sensitive paperwork and data.
• IT literacy with standard hardware, software, imaging systems.
• Discretion and integrity when managing confidential records.

Responsibilities

• Digitise application forms and identity documents and perform basic image cleanup.
• Sort and triage batches, manage miscategorized items and complex applications.
• Verify data, perform basic quality checks and maintain timely processing.
• Sort mail and handle exceptions; support records management with secure handling of materials.
• Safely store, archive, and destroy records per security protocols.

Skills

Attention to Detail

IT Literacy

Discretion & Integrity

Adaptability & Resilience

Personal Accountability

Tools

Document Digitisation & Imaging

Document Separation & Triage

Quality Assurance & Verification

Job description

APS2 Production Support Officer

• ASAP Start until April 2027
• Pay rate: $42.33ph + super
• Australian Citizenship is Mandatory requirement.
• Full time hours - 100% onsite role - NO WFH available
• Location: Melbourne CBD

About the Role

Join an essential operational environment dedicated to delivering a secure, responsive, and efficient service to the Australian public.

As a Production Support Officer (APS 2), you will play a key part in back-of-house operations, processing physical application materials and managing critical records. You will ensure that physical files enter operational systems accurately and promptly, maintaining high standards of data integrity, confidentiality, and procedural compliance.

Key Responsibilities

In this role, duties may include some or all of the following:

• Document Digitisation & Imaging: High-volume scanning of application forms, supporting identity documents, and photos (including cleaning and basic assessment of photo suitability).
• Document Separation & Triage: Manually sorting and separating application batches, triaging complex applications, and managing incorrectly categorized items (such as priority vs. routine processing).
• Quality Assurance & Verification: Performing basic data verification, image enhancements, pre-print assurance, and quality authorisations.
• Exception Handling & Mail Sorting: Managing manual exceptions, re-scanning files to improve output quality, and sorting incoming/outgoing mail.
• Records Management: Safely storing, archiving, and carrying out authorized destruction of records and accountable materials according to strict security protocols.

Work Environment

• Work Variety: Officers will be trained across a range of duties and are expected to remain adaptable and flexible to meet shifting operational demands.
• Physical Tasks: The position involves physical components, including manual handling/lifting, walking, and standing for prolonged periods alongside repetitive scanning and administrative tasks.

Who We Are Looking For

We are seeking dependable, detail-focused individuals who bring:

• Attention to Detail: Proven thoroughness and accuracy when handling sensitive paperwork and verifying data.
• IT Literacy: Practical comfort using standard hardware, software, desktop applications, and imaging systems.
• Discretion & Integrity: The ability to handle sensitive personal records with the highest level of confidentiality.
• Adaptability & Resilience: A positive approach to managing repetitive workflows with sustained focus, quickly overcoming challenges, and adapting to operational priorities.
• Personal Accountability: A strong work ethic and willingness to take ownership of individual outputs within a collaborative production team.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

qualification

• Document Digitisation & Imaging
• Document Separation & Triage
• Quality Assurance & Verification