aps2 production support officer

HR Partners; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Job summary

Randstad in Melbourne is seeking a Production Support Officer (APS 2) for a 100% onsite role in the public sector, processing physical materials and managing records.

The role emphasizes data integrity, confidentiality, and adherence to security protocols, with duties spanning digitisation, triage, QA, and records management.

Qualifications

• Proven thoroughness and accuracy when handling sensitive paperwork.
• Practical comfort with standard hardware and software.
• Ability to maintain confidentiality of personal records.
• Ability to handle repetitive workflows with focus.
• Willingness to take ownership of outputs.

Responsibilities

• Document digitisation and imaging of application forms and identity documents.
• Document separation, triage of batches, and error handling.
• Quality assurance, verification, and basic data validation.
• Mail sorting, exception handling, and re-scanning to improve quality.
• Records management, archiving, and secure destruction per protocols.
• Adaptability to multiple duties and shifting priorities.
• Physical tasks including lifting, walking, and standing during scanning.

Skills

Attention to detail

IT literacy

Discretion & integrity

Adaptability

Personal accountability

Tools

Imaging systems

Job description

• Australian Citizenship is Mandatory requirement.
• Full time hours - 100% onsite role - NO WFH available

About the Role

Join an essential operational environment dedicated to delivering a secure, responsive, and efficient service to the Australian public.

As a Production Support Officer (APS 2), you will play a key part in back-of-house operations, processing physical application materials and managing critical records. You will ensure that physical files enter operational systems accurately and promptly, maintaining high standards of data integrity, confidentiality, and procedural compliance.

Key Responsibilities

In this role, duties may include some or all of the following:

• Document Digitisation & Imaging: High-volume scanning of application forms, supporting identity documents, and photos (including cleaning and basic assessment of photo suitability).
• Document Separation & Triage: Manually sorting and separating application batches, triaging complex applications, and managing incorrectly categorized items (such as priority vs. routine processing).
• Quality Assurance & Verification: Performing basic data verification, image enhancements, pre-print assurance, and quality authorisations.
• Exception Handling & Mail Sorting: Managing manual exceptions, re-scanning files to improve output quality, and sorting incoming/outgoing mail.
• Records Management: Safely storing, archiving, and carrying out authorized destruction of records and accountable materials according to strict security protocols.
• Work Variety: Officers will be trained across a range of duties and are expected to remain adaptable and flexible to meet shifting operational demands.
• Physical Tasks: The position involves physical components, including manual handling/lifting, walking, and standing for prolonged periods alongside repetitive scanning and administrative tasks.

Who We Are Looking For

We are seeking dependable, detail-focused individuals who bring:

• Attention to Detail: Proven thoroughness and accuracy when handling sensitive paperwork and verifying data.
• IT Literacy: Practical comfort using standard hardware, software, desktop applications, and imaging systems.
• Discretion & Integrity: The ability to handle sensitive personal records with the highest level of confidentiality.
• Adaptability & Resilience: A positive approach to managing repetitive workflows with sustained focus, quickly overcoming challenges, and adapting to operational priorities.
• Personal Accountability: A strong work ethic and willingness to take ownership of individual outputs within a collaborative production team.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.